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Rozanne Homsy

Customer Success Manager at Dye & Durham Corporation
Intro Book
Rozanne Homsy is a seasoned professional with 6 years of experience in customer success management, training, and legal assistance, holding certifications in law clerkship and estate litigation.
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Location
Oakville, Ontario, Canada, CA
Languages
  • Afrikaans -
Skills
  • Customer Service
  • Microsoft Office
  • Outlook
  • Microsoft Excel
  • Creative Direction
  • Show all
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Bio

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Rozanne Homsy, a seasoned professional with a proven track record in customer success, training, and strategic planning, has established herself as a leading expert in the legal industry. With over 19 years of experience, Rozanne has held various roles, including Customer Success Manager at Dye & Durham Corporation, Training Specialist at Dye & Durham Canada, and Independent Legal Assistant at Get Smart. Her expertise spans ACL, xchangedocs, and eCore, with a strong background in document assembly, court forms, and legal software. Rozanne holds a Fellowship Certification in Estates Accounting from the Institute of Law Clerks of Ontario and an Associate program recertification from the Institute of Law Clerks, Ontario. She is fluent in Afrikaans and possesses a Bachelor of Business Administration degree from Imperial College.

Credentials

  • Estates Accounting Fellowship
    Institute of Law Clerks of Ontario
    Dec, 2016
    - May, 2026
  • E-Discovery Advanced Theory and Practices
    Institute of Law Clerks of Ontario
    Jan, 2017
    - May, 2026

Experience

  • Dye & Durham Corporation
    • Toronto, Ontario, Canada
    • Customer Success Manager
      • Oct 2017 - Present
      • Toronto, Ontario, Canada

  • Dye & Durham Canada
    • Canada
    • Legal Services
    • 1 - 100 Employee
    • Customer Success Manager
      • Oct 2023 - Oct 2023

      I am starting a new role as Customer Success Manager at Dye & Durham and looking forward to working with our clients.

    • Training Specialist at Dye & Durham
      • Jul 2023 - Oct 2023

      Onboarding and training for clients adopting ACL. Developing structured training plans for group trainings for all provinces for ACL admin, user training, and lawyer trainings. This included ACL's task manager and xchangedocs activation and training. Working with the Client Success Team to onboard clients for eCore and esiLaw.

    • ACL - Automated Civil Litigation trainer and software support
      • Oct 2017 - Jun 2023

      I provide training and client support for Automated Civil Litigation Software, (ACL) the leading document assembly software of correspondence and court forms for the legal industry within Ontario, AB, BC, NWT and SK. I have worked with many national firms in the initial implementation and on-boarding of lawyers and support staff. Included in ACL is a tickler/Task Manager for tracking deadlines such as limitation dates. I also provide training and support for xchangedocs (which includes service of Court Forms under the Rules of Civil Procedure in Ontario). This service is hosted in Canada and provides end-to-end encryption of all file size and types for service or sharing with clients. Korbitecinc.comXchangedocs.ca

  • Get Smart
    • Partner
      • Sep 1998 - Oct 2017

      Independent Legal AssistantWills referral service and freelance legal assistance. I do not provide legal advice so any questions are directed to the lawyers I work with. For referrals, please contact the LSO Lawyer Referral program.

    • Business Owner
      • 1998 - Oct 2017

  • Law Society of Ontario
    • Toronto
    • Law Clerk
      • 1996 - 1998
      • Toronto

      Contract - LPIC - created structure of Certified Specialist Programme and wrote recommendations for approvals / researched claims histories and presented findings to selection committee.Law Clerk for Law Society in LSUC v Tower Perrins/Ernst & Young 2003 https://www.lawtimesnews.com/news/general/lsuc-gets-8m-from-insurance-battle/258399Investigations relating to professional negligence cases.

  • Monenco Agra Engineering
    • Commercial Services Coordinator
      • 1993 - 1995

      Managed the commercial services team responsible for all contracts, insurance and proposals for engineering projects throughout the world including procurement of Highway 407.

Education

  • 2020 - 2023
    Institute of Law Clerks, Ontario
    Associate program recertification
  • York University - Osgoode Hall Law School
    Estate Litigation: The Practical Guide for Legal Professionals
  • 2017 - 2017
    Institute of Law Clerks, Ontario
    Certificate E-Discovery Fellowship course, Advanced Legal Research/Studies, General
  • 2016 - 2016
    Institute of Law Clerks Ontario
    Fellowship Certification - Estates Accounting 2016, Law - Wills and Estates
  • 1988 - 1990
    Imperial College
    Bachelor of Business Administration (B.B.A.), Legal
  • Ellerslie Girls High School
    Matriculation, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

Suggested Services

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Industry Focus. “Legal Services”

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