Experience

• 

  Zain South Sudan

  • South Sudan
  • Telecommunications
  • 100 - 200 Employee

  • Senior Manager Risk Management

    • Jan 2024 - Present

    overseeing the Zain SS operational risk, cybersecurity, and business continuity departments. Encouraging and tracking the implementation of risk improvement programs to strengthen Zain SS strategies and better safeguard our assets.establishing oneself as a valuable resource for new business initiatives and projects, serving as a valued advisor to senior management in the Zain SS, and offering challenging but helpful business insights and counsel.establishing networks and channels of communication to be informed about projects, new business ventures, projects involving growing risks, and areas of strategic and operational focuscreating and presenting risk status dashboards and reports, as well as designing, implementing, and monitoring key risk indicators and limitsevaluating risks promptly and reviewing the Zain SS's risk appetite and tolerance on a regular basis.managing the business continuity, cybersecurity, and operational risk divisions of the Zain SS. promoting and monitoring the execution of risk-improvement initiatives to fortify Zain SS tactics and enhance asset protection.positioning oneself as a valuable resource for new business initiatives and projects, working as a trusted advisor to senior management in the Zain SS, and delivering tough but effective business insights and counsel.creating networks and communication channels to stay updated on initiatives, new business endeavors, projects with increasing risk, and operational and strategic emphasis areasplanning, putting into practice, and keeping an eye on important risk indicators and limitations in addition to producing and presenting risk status dashboards and reportsswiftly assessing hazards and routinely assessing the Zain SS's risk tolerance and appetite.

  • Risk Manager

    • May 2023 - Jan 2024

    overseeing the Zain SS operational risk, cybersecurity, and business continuity departments. Encouraging and tracking the implementation of risk improvement programs to strengthen Zain SS strategies and better safeguard our assets.establishing oneself as a valuable resource for new business initiatives and projects, serving as a valued advisor to senior management in the Zain SS, and offering challenging but helpful business insights and counsel.establishing networks and channels of communication to be informed about projects, new business ventures, projects involving growing risks, and areas of strategic and operational focuscreating and presenting risk status dashboards and reports, as well as designing, implementing, and monitoring key risk indicators and limitsevaluating risks promptly and reviewing the Zain SS's risk appetite and tolerance on a regular basis.managing the business continuity, cybersecurity, and operational risk divisions of the Zain SS. promoting and monitoring the execution of risk-improvement initiatives to fortify Zain SS tactics and enhance asset protection.positioning oneself as a valuable resource for new business initiatives and projects, working as a trusted advisor to senior management in the Zain SS, and delivering tough but effective business insights and counsel.creating networks and communication channels to stay updated on initiatives, new business endeavors, projects with increasing risk, and operational and strategic emphasis areasplanning, putting into practice, and keeping an eye on important risk indicators and limitations in addition to producing and presenting risk status dashboards and reportsswiftly assessing hazards and routinely assessing the Zain SS's risk tolerance and appetite.

  • Risk and Quality Manager

    • Jun 2022 - May 2023

    Manage network performance and end-to-end service quality for the whole networks including Wireless , 2/3/4, Core network, Radio Access Network, Transport, Data, and ISP. Monitor network performance on daily basis and prepare reports for any negative impact. Serve as an information security advisor for all organization projects and products. Review and update business continuity policies, processes, and procedures. Supervise the RA and BIA process across all organizational functions. Maintain and maintain ISO 27001:2013 certificate upkeep and effectiveness monitoring and improvement.

  • BSS Application Manager and IT HEAD

    • Jan 2020 - Jun 2022

    Manage information technology department and the IT telecom systems· Plan, organize, control and evaluate IT and system in the operation· Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance· Design, develop, implement and coordinate systems, policies and procedures· Ensure security of data, network access and backup systems· Act in alignment with user needs and system functionality to contribute to operation’s policy· Identify problematic areas and implement strategic solutions in time· Coordinate with the internal and external auditor on the existing IT systems· Handle annual budget and ensure cost effectiveness· Budget planning.

  • IT Manager

    • Dec 2018 - Dec 2020

    Manage information technology department and the IT telecom systems· Plan, organize, control and evaluate IT and system in the operation· Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance· Design, develop, implement and coordinate systems, policies and procedures· Ensure security of data, network access and backup systems· Act in alignment with user needs and system functionality to contribute to operation’s policy· Identify problematic areas and implement strategic solutions in time· Coordinate with the internal and external auditor on the existing IT systems· Handle annual budget and ensure cost effectiveness· Budget planning.

  • IT team leader

    • Dec 2015 - Dec 2018

    · Leader Zain SS IT team, coordinating with vendors and the outsource support team for operational work.· BSS system , billing generation operation support.· Customer care support and trouble tickets handling.· Project management for any miner and major project on the department.· Working on Ericsson CBiO 2.1 version.· Ericsson Charging system 5.· Roaming and interconnect operational support· Infrastructure and technical computer support.· Coordinate with the IT team for the daily task and problems

  • IT Engineer

    • Oct 2011 - Dec 2015

    · Worked in the billing and charging section, customer care support and Ericsson charging system operational support.· Customer care support and trouble tickets handling,· ERP and BSS system user support· Installing and configuring switches and server , users helpdesk support

• 

  Caring Women Organization

  • Juba, South Sudan

  • Founder of Caring Women Organization

    • Jun 2022 - Present
    • Juba, South Sudan

• 

  Ministry Of Petrolum, sudan

  • Sudan

  • Computer and System Engineer

    • Dec 2005 - Jul 2011
    • Sudan

    windows and exchange system administration, technical support engineer