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Roy Rizkallah is a seasoned executive with 13+ years of experience in team management, business development, strategy, and risk management, with a strong background in insurance and operations management. He has held various leadership positions in top companies, including Nasco Saudi Arabia, Thomson Reuters, and Bupa Arabia. With an MBA from University of Paris I: Panthéon-Sorbonne and a Bachelor's degree in International Business Management from Notre Dame University - Louaize (NDU), Roy has developed a unique blend of business acumen and operational expertise. He is skilled in negotiation, account management, and strategic planning, with a proven track record of driving business growth and improving operational efficiency.

Experience

    • Saudi Arabia
    • Insurance
    • 1 - 100 Employee
    • Executive Manager
      • Jan 2018 - Present

      Managing and coordinating activities of entire operations across KSAEnsuring operational efficiency on all operation levels, through automation and processmanagementPreparing business plan in accordance with budget, including sales targets, and follow up on proper execution.Monitoring retention of key policyholders and clients’ accounts, renewals, documentation...Participating in the development of the sales policies and procedures, ensuring their proper implementation on daily basis and recommending any changes.Promoting a client oriented environment, and implementing action plans to enhance satisfaction and loyaltySupport in collection process.Reviewing the customer satisfaction ratings, nature and extent of complaints.Planning the needs of the operation such as manpower, systems, training...Identifying new business development opportunities

    • Head of Operations
      • Jan 2016 - Dec 2017

    • Head of Western Region - KSA
      • Feb 2013 - Dec 2015

    • Business Development Manager
      • Feb 2011 - Jan 2013

    • Account Manager
      • Mar 2008 - Jan 2011

  • Bupa Arabia
    • Saudi Arabia
    • Client Relationship Manager
      • Jan 2007 - Apr 2008
      • Saudi Arabia

Education

  • 2005 - 2007
    University of Paris I: Panthéon-Sorbonne
    MBA, Management of Financial Institutions
  • 1998 - 2002
    Notre Dame University - Louaize (NDU)
    Bachelor, International Business Management

Suggested Services

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Industry Focus. “Insurance”

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