Bio
Experience
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Saudi Arabia
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Insurance
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1 - 100 Employee
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Executive Manager
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Jan 2018 - Present
Managing and coordinating activities of entire operations across KSAEnsuring operational efficiency on all operation levels, through automation and processmanagementPreparing business plan in accordance with budget, including sales targets, and follow up on proper execution.Monitoring retention of key policyholders and clients’ accounts, renewals, documentation...Participating in the development of the sales policies and procedures, ensuring their proper implementation on daily basis and recommending any changes.Promoting a client oriented environment, and implementing action plans to enhance satisfaction and loyaltySupport in collection process.Reviewing the customer satisfaction ratings, nature and extent of complaints.Planning the needs of the operation such as manpower, systems, training...Identifying new business development opportunities
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Head of Operations
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Jan 2016 - Dec 2017
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Head of Western Region - KSA
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Feb 2013 - Dec 2015
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Business Development Manager
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Feb 2011 - Jan 2013
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Account Manager
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Mar 2008 - Jan 2011
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Bupa Arabia
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Saudi Arabia
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Client Relationship Manager
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Jan 2007 - Apr 2008
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Saudi Arabia
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Education
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2005 - 2007University of Paris I: Panthéon-Sorbonne
MBA, Management of Financial Institutions -
1998 - 2002Notre Dame University - Louaize (NDU)
Bachelor, International Business Management
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