Experience

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  DISYS

  • Tampa/St. Petersburg, Florida Area

  • Systems Engineer

    • Mar 2017 - Dec 2019
    • Tampa/St. Petersburg, Florida Area

    ● Working with Verizon billing, assisted in the high level design to incorporate the former Bell Atlantic LEC billers into the Verizon Wireless Vision 5 system to give a sole biller of record. ● Extracted the business rules from the former Bell Atlantic systems.● Provided SQL queries using TeraData to verify the correct extraction of the business rules.● Performed analysis of the CARS system including payment tracking, adjustments/claims and allocation of balances using the allocation grid.

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  Capgemini

  • BRE Analyst, Contractor

    • Dec 2012 - Dec 2013

    • Provided reverse engineering support for the Verizon Vision 5 project for the former GTE system (CBSS/RIBS) and former Bell Atlantic / NYNEX (MDV, NPD, NY and NE) systems.• Performed discovery functions including functional business analysis, system requirements and working closely with the client to address issues and concerns.• Performed business rule extractions on the Verizon billing system including payments/adjustments, rating, usage, service order, carrier billing and account profile.• Assisted in the creation of the Business Rules document that will be used by Verizon Wireless (VZW) to implement the system requirement into the VZW billing system.• Used tools such as Micro Focus to assist in analyzing the program code (COBOL and PLI) as well as manual discovery.

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  Verizon

  • System Engineer, Contractor

    • May 2010 - Sep 2012

    • Provided mainframe production support for the CBSS Bill Format area. Support includes Product/Services cost verification, ensuring correct bill phrasing, Detail/Summary cost balancing and correcting billing errors.• Completed the Strata Cash system conversion for Verizon including DB2 table conversion, recoding the DB2 stored procedures for customer payments and adjustments and unit testing. • Assist other Billing groups with abend analysis and billing corrections.• Create VZ450 files which will provide simple bills for those customers which do not require detailed information on their bills.• Performed life cycle processing from creation of detail designs to project coding to unit testing and user acceptance.• Used endeavor so that we would know what changes were made in what level of testing.• Performed code enhancement/modification to DB2 stored procedures CBSPCFA1 and CBSFTRA9 to take into account changes in the allocation grid, returned checks and system/product addition

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  Syniverse

  • Systems Engineer

    • May 2005 - Jun 2009

    • Provided clear design documents and guidance to facilitate the implementation of fixes/enhancements• Provided root cause analysis and solutions for S&E production problems and customer questions in a dynamic and time critical environment.• Provided Mainframe/Server support for Access S&E including installation of system enhancements, problem solving, assisting in system releases and making production code modifications. In addition, several emergency and accelerated releases were delivered on-time to meet urgent customer requests.• Worked on the IOT system on the Lifecycle server using Micro-Focus COBOL to decipher vendor issues whether they were validating charges, validating rates, adding vendor code requirements or testing development code/results against current production.• Added enhancements to the re-rating process to help with conversions and vendor requirements using NAIG, TAP2 and TAP3 format data.• Created / Modified Re-rating and IOT tables including changes made to the Air, Band, GPRS, Zone, Re-rating, Special, BILAT and PLMN.• Performed Regression testing on all new releases.

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  Verizon Data Services

  • Senior System Engineer

    • Oct 1987 - Nov 2003

    • Provided support for all AT&T systems supported by Verizon. Support included installation of releases, code modification, problem solving and reconciliation studies. Program code for the AT&T systems is written in COBOL and CICS.• Creation and Support of the Verizon Unclaimed Check system. This DB2/COBOL system is used for providing a tracking system for reporting of unclaimed checks and online capabilities for reports through SQL.• Assisted Verizon Legal in compiling 3 years of data for use in a $1 billion lawsuit. Among the items performed included analyzing the defendant’s business with Verizon, creation of reports for the lawsuit and archiving data for future reference.• Worked with former Bell Atlantic to incorporate GTE PA data into the BA Virginia database. • Created the Universal database for Marketing/Sales to track which product/services a customer does/does not have on their account.• Performed Online/Batch support for the GTEAMS FSP/SSB system.• Performed feasibility analysis on converting flat rate toll to USS measured rate.• Coordinated the Verizon effort to refund $24 million to customers overcharged by rate table errors. Among the items performed included handling all technical support for the project, working with accounting on refunding customers no longer using Verizon’s services and updated the on-lines to reflect the updates.• Assisted in Verizon customer billing conversion from CRB to CBSS.