Experience

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  Thirst Link Consulting

  • United Kingdom
  • Business Consulting and Services
  • 1 - 100 Employee

  • Executive Director

    • 2005 - Present

    Thirst Link are the UK's leading specialist consultancy providing a niche tendering and contract management service covering vending, catering, water, micromarkets and horeca equipment and Ingredients.Procurement Tenders - our bespoke specialist process will save you time and money and ensure a service provision that is being purchased on the best possible commercial terms.TLC work alongside your procurement team to:- Tender your service- provide specific industry expertise - Improve your current service- Improve SLA and KPI performance - Effective contract management - Cut the cost of your service- MI data evaluation and interrogation Over 90% of TLC clients retain our on going contract management service, this benefits them in a number of areas.- Improved staff and customer experience - Improved operational performance - Greater MI data understanding- On going contract improvements - Improved SLA and KPI performance - On going site audits and reporting With over 30 years experience working at Director level both in the UK and Europe for leading Vending, Catering and Coffee roasting providers TLC guarantee to improve your service and commercial offering when reviewing or tendering for:- Vending- Catering - Micromarkets- Water Coolers - Coffee related products - Cashless SystemsWith a track record of successfully managing contracts across the UK and Europe we have a unique set of specialist skills and expertise that has allowed TLC to support clients including:Deloittes Barclays B & QAvivaEddie StobartsSantanderQAJohn LewisRACISSNHS Supply ChainKPMGAmazonWith a sector leading track record of successfully assisting some of the UK's leading enterprises TLC can help you improve your current service.To arrange an initial 15 minute no obligation call use the link below and choose a date and time that's best for [email protected] 918830

  • Owner

    • Sep 2005 - Present

    In 2005, Thirst Link Consulting (TLC) was established through Roy identifying a need in the marketplace to provide companies who are reviewing their vending and water services with expert assistance and objective advice on choosing the right solution and supplier for their refreshment vending needs. Having assisted hundreds of client companies over the past 13 years, Roy and all the TLC team have developed a wide-ranging knowledge of the vending industry and a detailed understanding of the strengths and working methods of all the key players. This has been built upon a good working relationship with all the leading National and key Regional Vending Operators and Suppliers, a select number of Contract Catering Companies, FM & Building Services Companies, as well as all the leading Equipment Manufacturers.With 44 years of experience in the vending industry, including previous roles in General Management and National Accounts, Roy has a detailed understanding of the level of focus and customer care that clients require. During his 30 years working for the largest vending operator within the UK and Europe, Roy was personally responsible for securing contracts with many of the UK’s most successful organisations. He has the ability and commercial knowledge to analyse situations and data rapidly, resolve problems and enhance the service to the satisfaction of consumers, whilst at the same time identifying and then implement working methods that can produce significant cost reductions.Today, Roy provides a supporting role to the TLC team of Associate Partners who lead the project work undertaken on behalf of our clients. His personal commitment to our clients is prompt attention and to constantly seek ways and means to improve their vending service standards measurably, by evaluating the suitability of all new ideas, products and trends.Email: [email protected] Telephone: 07786 918830

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  Selecta

  • National Accounts

    • 1975 - 2005

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  Vendepac

  • National Accounts

    • 1975 - 2005