Experience

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  Flight Centre Travel Group

  • Johannesburg

  • People and Culture GM - FCTG South Africa

    • Jan 2024 - Present
    • Johannesburg

    Supporting the broader vision for Flight Centre Travel Group, the People & Culture Leader is responsible for formulating the strategy and directing the overall provision of people-related services, policies and programs for South Africa. The People & Culture Leader will work with senior ...

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  Flight Centre Travel Group South Africa

  • Johannesburg Metropolitan Area

  • Learning & Development and Comms Business Leader

    • Apr 2023 - Jan 2024
    • Johannesburg Metropolitan Area

    • Responsible for designing L&D strategy that is aligned to company goals and targets.• Must develop team knowledge of L&D processes and Pathways • Drive company productivity through training > Develop blended learning pathways > Increase novice skill through ong...

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  Flight Centre Travel Group

  • Johannesburg

  • Business Leader Flight Centre Travel Group: Recruitment, Internal Comms and C...

    • 2015 - Apr 2023
    • Johannesburg

    Currently looking after 3 businesses within our People and Culture department at Flight Centre Travel Group.* Manage communications team to continuously deliver on time communications campaigns.* Content creation and distribution for new intranet using a range of different media (video, events, q...

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  Flight Centre South Africa

  • South Africa
  • Leisure, Travel & Tourism
  • 700 & Above Employee

  • Team Leader at Nicolway Flight Centre

    • 2014 - 2015

    The Team Leader to run a profitable Flight Centre Travel Group business based on company philosophies and standard systems, the TL provides direction and vision for the team.1. Leadership:• Complete Team Leader training within 90 days of promotion • Nurture and develop team – as per 7 key business systems• Recognise, Inspire, influence, motivate and coach team• Lead by example • Deliver happiness to your team, stakeholders and customers• Run an effective and profitable business2. Sales Ability: • Follow the one best way sales process • Build and manage a client base via different enquiry channels• Strong conversion ratio through knowing your competitors• Achieve monthly targets (individual and team)3. Product Expertise: • In depth knowledge on your Top 5 destinations in store • In depth knowledge of your Top 3 customer personas in store • Continuous self-development on preferred product • Participating in supplier events, educationals and workshops 4. Customer Experience:• Follow the one best way Customer Experience process• Strong customer engagement driven through person to person ethos• Customer relationship management to promote the brand • Personally deliver Amazing Travel Experiences5. Systems and Processes: • Become an expert on: Amadeus, Omnis, e-customer, Compass, all supplier online booking tools and e-mail• Follow one best way blueprint to mitigate risk• Continuous development on all platforms (self and through the business)

  • Team Leader Ruimsig Flight Centre

    • 2013 - 2014

    The Team Leader to run a profitable Flight Centre Travel Group business based on company philosophies and standard systems, the TL provides direction and vision for the team.1. Leadership:• Complete Team Leader training within 90 days of promotion • Nurture and develop team – as per 7 key business systems• Recognise, Inspire, influence, motivate and coach team• Lead by example • Deliver happiness to your team, stakeholders and customers• Run an effective and profitable business2. Sales Ability: • Follow the one best way sales process • Build and manage a client base via different enquiry channels• Strong conversion ratio through knowing your competitors• Achieve monthly targets (individual and team)3. Product Expertise: • In depth knowledge on your Top 5 destinations in store • In depth knowledge of your Top 3 customer personas in store • Continuous self-development on preferred product • Participating in supplier events, educationals and workshops 4. Customer Experience:• Follow the one best way Customer Experience process• Strong customer engagement driven through person to person ethos• Customer relationship management to promote the brand • Personally deliver Amazing Travel Experiences5. Systems and Processes: • Become an expert on: Amadeus, Omnis, e-customer, Compass, all supplier online booking tools and e-mail• Follow one best way blueprint to mitigate risk• Continuous development on all platforms (self and through the business)

  • Consultant at Clearwater Flight Centre

    • 2011 - 2013

    Top Store in South AfricaThe position is sales oriented and involves working towards targets. Commission and incentives are payable for sales achievements. Reporting to the shop Team Leader who is responsible for the success and profit of the store, career development and mentoring. Involves roster work to cover night and weekend trading where applicable. Days are provided in lieu of any weekend work performed.

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  Student Flights

  • Johannesburg Area, South Africa

  • Team Leader at Campus Square Student Flights

    • Jan 2010 - 2011
    • Johannesburg Area, South Africa

    The Team Leader to run a profitable Flight Centre Travel Group business based on company philosophies and standard systems, the TL provides direction and vision for the team.1. Leadership:• Complete Team Leader training within 90 days of promotion • Nurture and develop team – as per 7 key busines...