Experience

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  Christmas Natural

  • Senior Customer Sales Representative

    • Apr 2014 - Present

    Fulfills the duties of Customer Service Representative, a follows:• Manage order taking and fulfillment for larger retail chain store clients.• Receive orders from customers via telephone, email, fax and EDI. Decide on and apply discounts within prescribed guidelines. Accurately enter orders into the ERP system.• Notify and advise customers regarding out-of-stock and special-order items. Offer alternative products when an item/SKU is unavailable.• Categorize high-volume, and time-critical orders for special handling in collaboration with sales, warehouse management, purchasing, and the customer.• Make decisions regarding order prioritization, rush shipments, and exceptions to standard shipping charges. Prioritize stock picking and shipments to meet time-sensitive requirements.• Manage the schedule for fulfilling large, complex orders on behalf of newly opening stores.• Coordinate the fulfillment of back orders to minimize cancellations and preserve sales volume.• Monitor economic order size and sales margins, taking corrective action and/or alerting sales management as appropriate.• Respond to customer inquiries and resolve complaints, so as to ensure customer satisfaction and retention.• Track missing shipments or shipped items, utilizing online systems and direct liaison with the shipping companies. • Participate in trade shows: negotiating with brokers ahead of time, meeting customers during the show, and ensuring that show orders are correctly collated and entered.In addition:• Assists with training and mentoring of new staff.• Assists Sales Manager and General Manager to analyze sales data.

  • Order Desk Manager

    • Jun 2011 - Mar 2014

    Fulfill the duties of an Order Desk representative, and also:• Participate in the staff hiring and induction process.• Allocate staff responsibilities based on individual skills and experience.• Manage shift hours to ensure coverage for standard hours of operation.• Coach team members for improved performance.• Coordinate the agenda and lead monthly Order Desk team meetings.

  • Inside Sales

    • Jun 2005 - May 2011

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  Murchie's Tea and Coffee

  • Head Office, Richmond BC

  • Sales Associate

    • May 2003 - May 2005
    • Head Office, Richmond BC

    • Telephone sales, including product up-selling.• Advise customers based on expert product knowledge.• Handle queries and complaints in order to maintain a high level of customer satisfaction.• Enter orders, process FDA documents, and manager the daily opening and closing process.• Undertake reli...

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  Pan Pacific Vancouver

  • Vancouver, BC, Canada

  • Customer Service/Sales Associate (Business Centre)

    • Jan 2003 - Apr 2003
    • Vancouver, BC, Canada

    • Promote and provide advice regarding services to business clients• Provide business services and handle special customer requests• Manage outgoing mail, couriers, and office records• Post entries to Fidelio accounting system and generate daily accountsEmployment ended with closure of business c...

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  Simon Fraser University

  • Vancouver, BC, Canada

  • Student: Purchasing Management (PMAC)

    • Jan 2001 - Dec 2002
    • Vancouver, BC, Canada

    Studying Purchasing Management (PMAC Program)

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  Coast Hotels

  • Vancouver, BC, Canada

  • Purchasing Assistant

    • Jan 2000 - Jun 2001
    • Vancouver, BC, Canada
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  The Sutton Place Hotels

  • Vancouver, BC, Canada

  • Food Buyer

    • Mar 1996 - Dec 1999
    • Vancouver, BC, Canada