Experience

• 

  Skyline Landscape Services

  • Team Lead

    • Mar 2023 - Present

• 

  Western Land Service

  • Melton, Victoria, Australia

  • Natural Resource Management

    • Jul 2021 - Mar 2023
    • Melton, Victoria, Australia

• 

  Regal Care

  • Melton, Victoria, Australia

  • Gardener

    • Mar 2020 - Jul 2021
    • Melton, Victoria, Australia

• 

  Medical Billing Service

  • Client Liaison/ Recoveries Officer

    • Sep 2015 - May 2016

• 

  Salmat

  • Customer Service Representative

    • Mar 2015 - Sep 2015

    Answering In-bound calls from Foxtel customers.Provide advise, information and assistance to customers.Attempt to resolve all enquiries or issues on the first call.Upgrade or downgrade customer subscription with sound Foxtel knowledge.Take ownership on all calls, answering all questions.Arranging appointments with sub-contracting companies for instillation of satellite/ cable at customer residence.Keep call times to an average of 390sec.Fulfill KPI’s and adherence on a daily basis. Floor Walking to help resolve problematic issues and taking over Escalation phone calls. Currently in training for Team Leader management position. Currently undertaking upskilling Management roles

• 

  Balanced bodies

  • Port Melbounre

  • Clinical Myotherapist/ Manager

    • Jan 2012 - Oct 2014
    • Port Melbounre

    Provided a high level of Treatment to clientsBuilt a stable customer base with regular growth.Organize and run team meetings.Review sales, set monthly goals and areas for improvement.Follow up phone calls on recently treated patients for post treatment care.Advertise, interview and hire of office staff and practitioners during growth.Achievements:Redirect the company’s image from day spa to multimodality health clinic.

• 

  ENTA

  • Massage therapist

    • Apr 2011 - Jan 2012