Experience

• 

  Bosch Security and Safety Systems

  • Germany
  • Appliances, Electrical, and Electronics Manufacturing
  • 700 & Above Employee

  • Technical Support Manager - AI Access and Intrusion Products

    • Jan 2022 - Present

    As of Jan 1st 2022 , I have been fortunate to be promoted to Technical Support Manager -AI Access and Intrusion products, looking after a great young team of people and continuing to support our Distributor Partners and their customer Installers with quality Technical Support on our Intrusion and Access Control product portfolio in Australia and New Zealand as well as dealing with End User Customer enquiries for assistance.

  • Technical Support Specialist

    • Oct 2005 - Jan 2022

    Providing on the Phone and Face to Face Support to Installation Companies and their Licensed Security Installers for the Bosch range of Security Control panels , Access Control Systems and the Security Escort Personal Duress System as well as Bosch Detectors and other system components and also any 3rd Party Security products that we sell. Providing One on One and group training on Bosch Security Panels as well as the Security Escort product in both Australia and New Zealand.In June 2016 I travelled to Fairport NY USA for training on our newest Alarm Panel product,the B9512G G Series Alarm and Access Control Panel.During 2017 (June to November) I personally conducted Customer Training on 3 x different Control panels in SYD (13 courses) / MELB (6 courses) /BRIS (6 courses)/ PERTH (3 courses)/ ACT (2 courses)This training was on our Solution 2000 and 3000 (49 attendees) / Solution 6000 (42 attendees) and B9512G G Series (11 attendees) panels.I hold a current NSW Security Licence : Class 2C I hold a current NSW National High Risk Forklift Licence. Class LFI hold a current ACRS Master Cabler Licence : Class OPEN

• 

  Self Employed

  • Sydney Metro / NSW Country

  • Courier

    • Mar 2002 - May 2003
    • Sydney Metro / NSW Country

    Sub Contract Owner Driver

• 

  Plestel / Commander Communications

  • North Ryde

  • Install and Service Technician / Workforce Management Programmer

    • Mar 2000 - Mar 2002
    • North Ryde

    Installation and Service on Commander Phone Systems and Siemens PABX productsIn hours and After hours Maintenance Field Workforce Job Programmer

• 

  Telstra

  • Service and Installation Technician/ Test and Diagnose Specialist

    • Dec 1989 - Mar 2000

    -Field Service Installation and Maintenance Technician for Telecom , then Telstra. -Attend to Residential and Business premises to repair / relocate or add services including cabling and / or equipment.-Test and Diagnosis involved Customer Line Fault / Exchange Fault testing using various Computer systems.Testing was for Exchange lines as well as for Remote Network Switching equipment ( Remote Customer Multiplexers/ Remote Integrated Multiplexers/ SCAD's/ 2DPGS systems.- Checking Exchange Category of Service information for ARE-11 / AXE and System 12 Exchange Technologies.- Monitoring and Managing Line Fault or Exchange Fault issues when Multiple customers were affected. ( Cable Damaged/ Exchange equipment failure)- During March and April 1997 I spent 7 weeks working in Queensland on loan as a Tester Programmer Despatcher due to a catastrophic failure in telephone equipment from one of Telstra's manufacturer's which necessitated all Customer telephones in use in most of QLD having to be replaced due to dial circuit component failure. The manufacturer had deviated from the specifications and this resulted in the codepad dial circuit being vulnerable to moisture ingress from humidity which resulted in dial circuit failure.