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RM

Ross Mcgee

Senior Helpdesk Tech at Broder Bros., Co.
Intro Book
Ross Mcgee, a seasoned IT professional with 28 years of experience in server infrastructure management, possessing expertise in Windows, Active Directory, and various software applications.
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Location
Philadelphia, Pennsylvania, United States, US
Skills
  • Troubleshooting
  • Blackberry Enterprise Server
  • Windows
  • Active Directory
  • Microsoft Office
  • Show all
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Bio

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Topline AI
Ross Mcgee is a seasoned IT professional with over 28 years of experience in managing server infrastructures and providing technical support to 500+ users. He holds certifications in Microsoft MCP/MCDT and Comptia Network +, and has expertise in various technologies including Windows, Active Directory, Blackberry Enterprise Server, and Lotus Notes. Mcgee has worked at Broder Bros. Co., where he designed and upgraded Windows NT Domain to Windows 2003, and has experience in network enhancements, WSUS implementation, and Cisco SecureAuth VPN security. He is proficient in multiple languages, including English, and has a strong educational background in Advanced PC Troubleshooting and Windows 2003 desktop support. Mcgee is currently based in Philadelphia, Pennsylvania, and has a proven track record of delivering rapid and client-focused technical support.

Experience

  • Broder Bros., Co.
    • Senior Helpdesk Tech
      • Mar 1996 - Present

      Professional SummarySolution-focused professional with 19+ years of experience managing server infrastructures. Skilled problem identifier and troubleshooter comfortable managing systems, projects, and teams in a range of IT environments. Experienced in providing rapid and client-focused technical support to 500+ users. Adept at articulating complex technical concepts to users of varying technical understanding. Proven ability to master new technologies quickly and accomplish any task assigned with outstanding results.Core Qualifications • LAN/WAN administration • System Installation, Configuration & Upgrading • Experience with iPhone/iPad implementation and administration • Knowledge of Citrix• Expertise with Norton Ghost • Microsoft MCP/MCDT Certified • Comptia Network + Certified • Rapid ticket response times and resolutions • Symantec antivirus Administrator• Manage deploy and Administer 300 Thinclients• Wireless AP installation and administration (WEP/WPA/WPA2) Professional ExperienceDesktop LAN Administrator November 1996 to Present(Actual Job Title: Senior Helpdesk Technician)Broder Bros. Co. Trevose PABroder is the nation's leading supplier of imprintable sportswear. Between 1991 and 2008 the company expanded from 1 location to 18 locations and has grown from a 400 million dollar organization to generating almost 1 billion dollars in revenue annually.• Actively participated in design and upgrade of Windows NT Domain to Windows 2003• Iphone Ipad Administrator• Developed standards and processes used by internal IT group• Researched and implemented network enhancements that improved system reliability and performance• Managed WSUS implementation to bring entire WAN current with all Microsoft security updates• Cisco SecureAuth VPN securityEducation Network+ bootcamp9/05 global knowledge Windows 2003 desktop support 11/30 global knowledgeAdvanced PC Troubleshooting 3/98 Essential Seminars Inc.

  • BCM Enginers
    • Tech 2
      • 1900 - 1901

Education

  • Yes

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Industry Focus. “Computer Networking”

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