Experience

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  Abbeywood Enterprises Limited

  • Lusaka, Lusaka Province, Zambia

  • Founder & CEO

    • Nov 2012 - Present
    • Lusaka, Lusaka Province, Zambia

    Abbeywood Enterprises is a Limited Company with credentials in Zambia. With it’s humble beginning in November 2012, the Company has grown into various sectors of the Zambian Economy. Abbeywood Enterprises is now also trading as follows:1. Abbeywood Finance Limited 2. Abbeywood Foods (Debonairs Pizza 🍕)3. Abbeywood Pharmacy 4. Abbeywood Medical 5. Abbeywood Farms6. Abbeywood Properties 7. Abbeywood Transport and Logistics

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  Debonairs Pizza - Try Something Amazing

  • Lusaka, Lusaka Province, Zambia

  • Franchisee

    • Aug 2023 - Present
    • Lusaka, Lusaka Province, Zambia

    QSR & CDR

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  Famous Brands

  • Zambia

  • Training Manager - Zambia

    • Jul 2021 - Jul 2023
    • Zambia

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  Abbeywood Enterprises LTD T/A Abbeyfresh Foods, & Abbeywood Freight & Logistics

  • Stand No: 192 Katondo Street, Lusaka - Zambia

  • Director Of Operations

    • Dec 2017 - Feb 2019
    • Stand No: 192 Katondo Street, Lusaka - Zambia

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  Dagon Holding/Trading as Pizza Hut & Simbisa Brands Zambia

  • Zambia

  • Head of Operations

    • Jul 2015 - Nov 2017
    • Zambia

    KPIs Operational Management for Pizza Hut ZambiaOverall Business Plan• Breakeven analysis• Cost structure of Menu breakdown• Business Forecasting & Budgeting Operational Excellence• Operations to be followed as per Yum Standards• All policy procedures to be implemented as per Yum standards• Evaluations pass rate of 90% - No critical deviationsMarketing • In-store Promotions• International PromotionsSupplier List• Building Structure and maintaining relationships• Stock Turnaround Time• Supply Chain ManagementStaff & Employment• Labour cost vs. Sales• Staff Turnaround• Implementation of Leave & DiaryKitchen Management• Food Cost & GPs• Operational Standards to be maintained as per YumRepairs & Maintenance• Schedules for Repairs & Maintenance • Equipment Maintenance Schedule• Cleaning SchedulesManagement of Finance & Administration• Banking Management• Sales Management• Budget Management & Budgeted Targets• Ticket Average• Ticket Count• Debtors Management

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  Nando's Zambia

  • Zambia

  • Operations Manager

    • Mar 2015 - Jul 2015
    • Zambia

    Financial and General Management•Oversee the financial management of restaurant portfolio, including developing budgets •Implement proper financial controls and measurements•Ensuring correct and efficient cash management for the restaurant according to company policies & procedures•Ensure efficient invoice management for the restaurant•Monitor business indicators (Sales Year On Year & Actual vs Budget; GP; Ticket Avg; Menu mix; Day parts; Complaints; Labour T/O; Payroll vs. T/O), communicate results to your management team and develop & manage an action plan to promote the improvement of such indicators•Draw up restaurant budgets with area managers/Patrao’s•Execute and monitor that all monthly and yearly reports & paperwork required by top management is carried out timeously and correctly•Prepare activity reports to inform management of the status and implementation plans of programmes, services and quality initiatives•Advise top management on methods to bring about changeStrategic Management•To identify, understand and interpret problem areas in business and work towards rectifying these•Help area managers to determine their needs, and plan implementation strategies for achieving their goals•To respond to crisis situations and work toward resolving any related problems•Scan the local environment to identify emerging trends that will affect the organisation•Understanding of the current and future climate of the company and industry and formulating strategies that respond to that climate•Business modelling in terms of growth, sales overheads, feasibility for new restaurantsOperations•Ensure strict compliance with Occupational Health & Safety Regulations and any other related legislation•Ensure strict adherence to SOP’s and “Operating System” compliancePeople Management•Identify, develop and retain talent, thereby contributing to realistically reduced staff turnovers in the restaurants

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  LIUTEBM UNIVERSITY

  • lusaka zambia

  • Part-Time Lecturer

    • Jul 2013 - Jul 2015
    • lusaka zambia

    Lecturer of the following courses:1. Food & Beverage Management (MBA)2. Managing Hospitality Industry (MBA)3. Hospitality Facility Management (BA)4. Leisure & Recreation Management (BA)

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  Fortune Chicken Ltd, Nando's Brand Zambia

  • Lusaka, Zambia

  • Learning & Develpment Consultant

    • Mar 2013 - Jul 2015
    • Lusaka, Zambia

    BRAND MARKETING:*Plan, strategies and execute marketing designs and activities to establish and maintain brand presence in the market*Define product strategies and road maps*Research and determine product weaknesses and areas to be modified*Develop sales tools and collaterals*Develop effective product positioning in the market*Conduct competitive strategic analysis, consumer segmentation, and consumer insight development*Develop mid-term plan and financial analyses*Brief and train sales personnel*Launch and oversee advertising and media planning*Coordinate activities of specialists involved in the brand positioning of the products*Undertake package development strategies.LEARNING & DEVELOPMENT:*Manage the planning, design and implementation / delivery of all Learning andDevelopment requirements.*Deliver existing company training requirements including product knowledge training.*Oversee administrative tasks associated with all Company training.*Ensuring all employee training records up to date.*Sourcing training materials including external training providers when required.*Manage all applications relating to the Company’s Education Assistance Policy.*Collaborate with the Head of Human Resources in promoting and maintaining the company code of conduct.*Undertake any other reasonable duties / projects which may be required from time totime.

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  Fortune Foods LTD Zambia

  • Mandahill

  • Complex Manager

    • Apr 2012 - Apr 2013
    • Mandahill

    Managing the day to day running of Four different brands.As a Center operations manager, I typically ensure smooth operation of various processes that contribute to the production of goods and services of the organization. Obviously, the role of an operations manager is very wide and encompasses many operational areas. While other employees can focus on a specialized area of operation (for example, finance and systems support),As an operations manager I typically wear multiple hats and does a bit of just about everything. The role of as an operations manager has become a lot wider ever since globalization has brought in intense competition among the organizations and the manager is required to execute responsibilities hitherto beyond the scope of regular job description.

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  Nandos Chickenland UK

  • London Canary wharf

  • Floor Host

    • Aug 2008 - Mar 2011
    • London Canary wharf

    Recruit, train, motivate, manage and develop my team to maximise talent.• Worked closely with General Manager to drive a guest focussed sales strategy, knew my local market place and delivered strong revenue streams turning sales into profit.• Passionate and enthused. Useed this to engage others through positive emotional energy.• An impactful communicator who was able to assert and challenge in a confident way.• Strived to run a perfect guest focussed shift on every session.• Had a visible passion and empathy for our product and wouldnt rest until the perfect product is produced whether it be food or drink or a great nights sleep.

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  Caribean Kitchen

  • London Plumstead Uk

  • Operations Manager

    • Jan 2007 - Aug 2008
    • London Plumstead Uk

    Managing the day to day running of the business and attending to all legal paper work involed.

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  Zamefa Phelps Dodge

  • Luanshya, Zambia

  • Mechanical Artisan Fitter

    • Feb 2004 - Dec 2006
    • Luanshya, Zambia

    Responsible for trouble shooting, Installation and Maintenance of hydraulically, pneumatically and Electrically operated machinery and equipment i.e Upcast and pressure welding machinery, Hydraulic Pumps, Water Pumps, Hydraulic Motors and to Anticipate failure of machinery and equipment-Basically responsible for plant maintenance.