Experience

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  Concentrix

  • North West

  • Senior Generalist People Solutions

    • Sep 2018 - Present
    • North West

    Working as part of a passionate and talented management team.Responsible for evaluating, analysing, implementing, and administering Human Resources programs and working with key stakeholders to build a relationship of trust, ensuring alignment between People Solutions strategy and overall business objectives.I provide a comprehensive consulting service, through cross-departmental partnerships, to managers regarding team member performance, management practices, human resource policies, talent management, and compensation. I work in partnership with stakeholders to develop innovative, creative, and proactive People Solutions in alignment with the organisation's overall strategies.I provide comprehensive analysis of various types of key People Solutions metrics and consult management on effective decision making; develop clear visuals to communicate findings.Evaluation of programs against trends and advancements in Human Resources, develop recommendations, and drive execution of changes and improvements.Communication and reinforcement of the Company's values, philosophies, and Leadership Behaviours to assist in development of a high performing organisation

• 

  Housing Associations

  • Derry

  • Recruitment Manager

    • Jan 2018 - Aug 2018
    • Derry

    Management of recruitment life cycle for key Head Office personnel to facilitate strategic growth for a major Housing Association based in the North West.

• 

  Local Government

  • HR Case Consultant

    • May 2014 - May 2017

    One of a team of HR Case Consultants within a centralised HR Service Centre, designed to support the delivery of an efficient, professional and effective organisation wide HR Operations service for approximately 9000 personnel. Provision of consistent expert advice, coaching and support to operational line managers at all levels, in relation to complex people management issues and cases. Track record of consistently delivering competent customer service performance to ensure robust decision making outcomes.

  • HR Manager

    • Oct 2009 - May 2014

    Managed a generalist and transactional HR service and Profession Development Unit for approximately 500 personnel in multi site locations. Provision of advice, guidance and support to line management and personnel within area of responsibility. Main duties included applying and coaching on Policies and Procedures, Resourcing, Employee Relations, Staff Management, Health and Safety, Training and Professional Development. In addition, I collaborated with other Senior Managers and colleagues on a number of change management, continuous improvement projects and mission critical initiatives and progressed the HR work stream for these, resulting in significant improvements in operational and cost efficiency. Track record of delivering above and beyond customer service in all aspects of the role.

• 

  Seatem Ticketing Services Ltd

  • Buncrana

  • HR Manager

    • Mar 2007 - Sep 2009
    • Buncrana

    Management of generalist HR service , training and payroll service for approximately 200 personnel located at an International Inbound Entertainment Ticketing Call Centre based in Buncrana, Co Donegal. Clients included: Jockey Club Racecourses, Royal Horticultural Society, Fulham Football Club, theme parks including Disneyland, Broadway and West End theatres. Main duties included: coaching and advising on Policies/Procedures and ROI Employment Legislation, Resourcing, Performance Management, Employee Relations, Training and Development and Payroll. Effectively managed resourcing and talent development to support the business strategy.

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  Self

  • Northern Ireland

  • Freelance Consultant

    • May 2002 - Feb 2007
    • Northern Ireland

    Clients included Carmoney Care Consultancy, Rutledge Learning and Zest Healing the Hurt Ltd.• Executive talent acquisition.• Design, delivery and quality assurance of highly successful training programmes in line with Government initiatives. 98% of trained participants attained employment.• Consultancy service providing advice, support and guidance on HR policies and procedure, employment legislation, training and HR projects and initiatives for a variety of clients.

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  Templemoyle Care Homes

  • Northern Ireland and Birmingham

  • HR Director

    • May 1999 - May 2002
    • Northern Ireland and Birmingham

    Management of generalist HR, training and payroll service for approximately 350 personnel at multi site locations in Northern Ireland and Birmingham. Designed and implemented a highly effective Performance Management and Appraisal System resulting in significant improvements in respect of RQIA care standards compliance, operational efficiency, attendance and performance management . Attained IIP accreditation.

• 

  Maydown Precision Engineering Limited

  • Derry

  • HR Manager

    • Nov 1996 - May 1999
    • Derry

    Managed a team HR generalist service for approximately 250 personnel. Provision of advice, coaching and support to line management. Main duties included: applying, coaching and advising on Policies/Procedures and Employment Legislation, Resourcing, Employee Relations, Performance Management, Training and Development, Health and Safety, Pay and conditions negotiations in a unionised environment (AEEU/GMB). Managed a significant redundancy programme. Attained IIP accreditation.

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  Royal Berkshire NHS Foundation Trust

  • Reading, United Kingdom

  • HR Planning Manager and HR Reward and Engagement Consultant

    • Feb 1991 - Nov 1996
    • Reading, United Kingdom

    Accountable for internal communication and engagement strategy, succession planning, training, education and workforce planning, HR KPI’s tracking and trending, role redesign and process improvement systems, culture change facilitation, job evaluation implementation, compensation and benefits system design for 3,500 personnel in a unionised environment

• 

  Debenhams

  • Oxford Street, London

  • Personnel Officer

    • Nov 1988 - Feb 1991
    • Oxford Street, London

    Managed a team of 3 administrative staff. Provision of generalist HR and payroll service for Head Office and Oxford Street Store personnel.

• 

  Rank Advertising Ltd

  • London, United Kingdom

  • Personnel Administrator

    • Aug 1987 - Nov 1988
    • London, United Kingdom

    Provision of personnel administration and personnel services for 150 personnel.