Experience

• 

  San Diego County Credit Union

  • United States
  • Banking
  • 700 & Above Employee

  • IT Risk Analyst

    • Nov 2018 - Present

  • Technical Support Specialist III

    • Nov 2013 - Nov 2018

    Providing tier-three technical support to all departments within the Operations Building and 41 branch offices in the Greater San Diego Area and Orange Counties.Extensive knowledge supporting servers via VMware such as: Windows 2016, 2012, 2008, 2003 and 2K, Active Directory and Microsoft Exchange.Specializing in supporting Dell and HP PCs and Laptops using Win10, Win8, Win7, WinXP, WinNT, Win98, Microsoft Office 2013, 2010, 2007, 2003 suites.Efficient knowledge supporting credit union software such as Wolters Kluwer Cash Suite, Jack Henry and Associates Episys Symitar and Profitstars ImageCenter Suites.Additional responsibilities include: desktop/server troubleshooting, software deployment via Dell KACE, mentoring new tech support and temp IT staff, refreshing out of warranty desktop PCs via sysprep images, replacing end of life HP laser, MICR, MFP and color printers, managing IT tickets/projects, maintaining weekly work log hours via ManageEngine ServiceDesk Plus, shadow the Network Engineer to configure/deploy Brocade switches, ATT administration for mobile phone and tablet support, Saturday main office support and routine travel to branch offices for onsite support as needed.Project managed 8 new branches and 4 Del Mar Fair Car Sale events which include; ensuring operational ISP service in tangent with purchasing, setup and deployment of IT and banking equipment.Work closely with various vendors to complete Admin and Branch projects such as BETA testing new Vertera 6G/RBG TCRs, upgrading new alarm panel equipment, improving outdated A/V and conference room equipment and standardizing security camera software.By adhering to credit union AML/BSA policy and procedures, I continue to represent the IT department by providing the highest quality of service to the user group.

• 

  Trion Worlds, Inc.

  • Greater San Diego Area

  • Desktop Support Technician

    • 2012 - Oct 2013
    • Greater San Diego Area

    Provide 24x7 onsite and remote support for over 400 users at the San Diego, San Francisco, Austin and London offices.Extensive knowledge of Windows 2K, 2003, 2008 servers and client, Win8, Win7, WinXP, WinNT, Win 98, Active Directory, Networking, Hardware (specializing in Dell and HP workstations and servers).Responsibilities include: desktop hardware/software support, deployment/upgrade strategies; such as running BigFix audits for out of warranty computers, mentoring newest techs, monitor and distribute tickets to the correct techs by studio location as needed.Project event managed and setup equipment for NBC/SyFy tradeshow events at remote locations such as; Toronto Canada, NYC, The Today Show and The San Diego Comic Convention. Unparalleled customer service and communications skills.

• 

  UC San Diego

  • Greater San Diego Area

  • Systems Technician

    • Sep 2008 - May 2012
    • Greater San Diego Area

    Provided onsite and remote support for 60+ users across Facilities Design and Construction main offices and 20+ users across construction trailers and medical centers.Worked with UCSD Firewall, Postmaster, ACT and BES Administrators when needed.Responsible for backing up over 1 TB of data.Provided enterprise management of Microsoft applications including Office 2003, 2007, 2010 Suites, Windows Desktops and Servers using services such as KACE.Projects included: collapsed FDC Domain into UCSD’s Active Directory structure, incorporated BigFix Patch Management, researched replacement for current Symantec Enterprise Vault email archive solution and deployed and managed VMware.

• 

  High Moon Studios

  • Greater San Diego Area

  • Network Administrator

    • Nov 2007 - Sep 2008
    • Greater San Diego Area

    Performed 24x7 VPN and on site support for 160+ users in a high impact video game design studio.Maintained all networking and security hardware and software, including routers, switches, firewalls and server load balancers.Responsible for installation and maintenance of the following W2K servers: FTP, Bosch Security System, Sony VTC 5000 Video Conference, Veritas Backup Exec version 10 and 11, Servers and Project Professional.Deployment, integration, hardware and network support of Microsoft Xbox360, Sony Playstation3 and Nintendo Wii game development tool and debug kits.

• 

  California Western School of Law

  • Greater San Diego Area

  • Helpdesk Technician

    • Aug 2005 - Sep 2006
    • Greater San Diego Area

    Provided on site support for nearly 200+ staff/faculty and 1000+ law students.Supported Dell and non-Dell workstations, servers, local and network printers.Filtered incoming ticket requests and redirected to appropriate team member.Liaised between Computer Services department and Library computer lab staff members.

• 

  High Moon Studios (Sega/Sammy Studios)

  • Greater San Diego Area

  • Systems Technician

    • Dec 2003 - Feb 2005
    • Greater San Diego Area

    24x7 VPN and on site support for 300+ users in a high impact game design studio in 2 connected sites (San Diego and Los Angeles) on a single domain.Performed Jr. Systems Administrator duties providing both hardware/server support.Supervised a team of 3 system technicians and managed the IT department when needed.Responsible for installation and maintenance of the following W2K servers: FTP, Bosch Security System, Sony VTC 5000 Video Conference and Project Professional.Assisted administration of DevTrack bug database system.

• 

  Delkin Devices

  • Greater San Diego Area

  • Systems Technician

    • Aug 2000 - May 2002
    • Greater San Diego Area

    Supported 80+ users and maintained user profiles/group permissions.Supported Dell and non-Dell workstations, servers, local and network printers.MS Office 2000 suite and professional graphics application support.Involved with hardware/software purchasing decisions and RMAs.