Experience

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  Adcomm, Inc.

  • Mary Esther, Florida

  • Data Entry & Report Specialist

    • Oct 2018 - Feb 2019
    • Mary Esther, Florida

    • Entering data from multiple sources into computer systems for storage, processing and data management purposes.• Scheduling and rescheduling orders based on client provided dates and times.• Expediting pertinent work order information from and to internal departments as well as clients on a daily basis.• Generating reports and data counts.• Analyzing current report templates to identify opportunities for improvement in efficiency and accuracy.

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  Mashreq Bank

  • Qatar

  • Telesales Officer / Relationship Officer

    • Jul 2012 - Dec 2016
    • Qatar

    Demonstrates consultative selling methods throughout each customer contact.Maintains, at a minimum, target levels of sales, productivity, accuracy and performance as outlined Uses multiple company and client specific platforms to support customer sales inquiries, and to respond to customer needs.Multitasks to support customers by listening attentively, inputting data via typing and mouse navigation, asking probing questions, providing solutions, navigating through multiple screens and systems simultaneously, while applying advanced customer service and sales techniques.Documents customer interactions, outcomes, and dispositions in multiple databases systems.Identifies customer needs including up-sell and cross-sell opportunities by asking probing questions, and making persuasive suggestions and recommendations that correspond with discovered customer needs.Demonstrated passion and excellence in using consultative sells strategies including:Demonstrated use of solutions-oriented approach to selling.Demonstrated ability to pair value of products and services to each customer.Proven ability to consistently understand customer needs beyond the obvious.Proven ability to utilize questioning skills appropriately to determine customer needs.Demonstrated ability to consistently articulate value proposition to each customer.Demonstrated ability to consistently overcome customer objections by qualifying value, recognizing buying signs, diffusing negativity professionally, and finding win-win solutions for customer and organization by directing customers to the best solutions based on unique customer needs and inquiries.

• 

  Momenta Global W.L.L

  • Doha Qatar

  • HR Assistant Executive

    • Apr 2010 - Jun 2012
    • Doha Qatar

    Maintaining employee files and the HR filing system;Open and distribute Human Resources mail.Receives, copies, records and distributes applications/resumes for open positions.Maintain appointment calendar, schedule appointments, interviews. Prepares Letter of Offer to selected candidates.Disseminates a variety of information and/or reports to employees, various agencies or departments via telephone, mail, email, or fax.Prepares, maintains and updates various lists for Human Resources administration.Establishes and maintains personnel and other human resources records according to legal and agency standards.Makes photocopies, faxes documents and performs other clerical functions.Assisting with the day-to-day efficient operation of the HR office. Other duties as assigned by the HR Manager.

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  Momenta Global

  • Doha Qatar

  • Call Center Representative

    • Jan 2009 - Apr 2010
    • Doha Qatar

    Receive order through the telephone and dispatch them to the different restaurant location based on customer profileRespond to customer inquiries Provide customers with product and service information Process orders, forms and applicationsFollow up on orders and insure delivery on timeRecord & solve customer complainIdentify and escalate priority issues Complete call logs Complete call reports

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  Carrefour HyperMarket Qatar

  • Doha Qatar

  • Waitress

    • May 2006 - Jul 2008
    • Doha Qatar

    Greet customers Find out the customer's needsRecommend, select and help locate the right merchandiseDescribe a product's features and benefitsDemonstrate use and operation of the productAnswer customer queries regarding the store and the merchandiseRecognize and monitor security issues Arrange and display merchandiseKeep merchandise area tidyTake stock inventoryRequisition new stock

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  Waterfront Cebu City Hotel and Casino

  • Cebu Philippine

  • Receptionist

    • Nov 2003 - Aug 2005
    • Cebu Philippine

    Receiving and registering guests as the arrive Control advance booking and reservations Receive mails and direct them to the guests in the hotel Receive the payment for accommodation Allocation of rooms Compilation of guest bills Storage of records Safe keeping of client valuables Handling guest requests like providing extra beddings or offering a certain kind of food.