Experience

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  Pacific National Bank

  • Miami, Florida, United States

  • Core System Administrator and IT Help Desk Support Officer

    • Aug 2021 - Present
    • Miami, Florida, United States

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  Sitel

  • United States
  • Outsourcing and Offshoring Consulting
  • 700 & Above Employee

  • Professional Service Provider at Sitel

    • Mar 2021 - Aug 2021

  • Customer Care Center Agent

    • Sep 2020 - Mar 2021

    Promoted to Professional Service Provider

• 

  Ocean Bank

  • United States
  • Banking
  • 700 & Above Employee

  • Help Desk Manager & Officer

    • Feb 1999 - Jun 2019

    In charge of Service Desk and Telecommunications, manage staff of 4, render support for 23 branches and internal departments, liaison of vast array of applications, QUEST KACE, Jack Henry Silverlake banking core systems upgrades and branch upgrades, prepare and review reports for management, interface with outside vendors and provide Tier 2 Level support. Implemented DELL KACE ticketing system, co-Secretary on the Change Management Committee (CMC)

  • Officer and Service Desk Manager at Ocean Bank

    • Feb 1999 - Jun 2019

  • Officer

    • Feb 1999 - Jun 2019

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  Datapro, Inc

  • Customer Service Officer

    • Oct 1994 - Jan 1999

    In charge of Help Desk, managed staff of 5, supported international and domestic banking systems clients, review and distributed O.F.A.C listing to domestic banks, participated in conversion and balancing project, prepared and reviewed reports to management, implemented new teller system to domestic banks, traveled to international banking clients to render support and training.

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  Royal Bank

  • Information Services Officer/LAN Administrator

    • Mar 1994 - Sep 1994

    As LAN Liaison Officer, I handled trouble-shooting issues between the bank and various agencies.

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  Interbank Aruba

  • Security Administrator/Administration Officer

    • Aug 1990 - Dec 1993

    In charge of the Management Information Systems (M.I.S.), AS/400 F-50 System, Regulatory Compliance, Banking Operations and Administration Departments. Managed and coordinated several hardware/software conversions to the AS/400, liaison to Datapro, Inc. and various correspondents. Managed over 30 employees and 6 departments. Set-up a denovo branch at Bonaire and implemented ATM's.

• 

  Centrust Savings Bank (Formally Dade Savings and Loans)

  • Branch Manager/ Banking Officer/ Business Service Center Manager

    • Jun 1982 - Aug 1990

    Managed a $47MM branch and held various positions during my 8-year tenure within the bank. Vast knowledge of New Accounts, Payroll, Operations, Branch Operations, Teller, Supervisor for 10 staff members ATM, 4789 forms, Know Your Customer, IRA, SEP, and Compliance issues, implemented the Business Service Center and supported 74 branches.

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  Dade Federal Savings and Loan

  • New Accounts/Branch Manager

    • 1982 - 1990