Experience

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  Dun & Bradstreet Credibility Corp.

  • Tucson, Arizona Area

  • Credit Advisor

    • May 2012 - May 2012
    • Tucson, Arizona Area

    Conducted inbound/outbound credibility review calls to small business prospects.• Delivered products and services aimed to serve the global business community via phone.• Advised customers about credibility solutions for small business. • Needs based sales• Achieved/exceeded quota driven goals in a high volume, fast-paced call center environment; with strong telephone presence.

• 

  Sunset Resort Mobile Home and RV Park

  • Marketing, Trainer and Sales Director

    • Mar 2011 - Apr 2012

    Managed daily operations, facilities, quality assurance, trained and social web services. Created website for potential tenants to view the resort and communityServed as spokesperson for all media, promotional and public relationsSupported operations team through development of new tenant application processSupervised advertisement function that increased website viewership.

  • Marketing and Sales Director

    • Mar 2011 - Apr 2012

    Marketing, Advertising, Social Media, and Public Relations

• 

  Great Clips Hair Salons

  • District Manager

    • Aug 2008 - Aug 2010

    Operations and Management

  • District Manager

    • Aug 2008 - Aug 2010

    Managed all personnel by designing and implementing quality service level indicators utilizing client SLA’s, KPI’s, and OPA’s as the baseline for performance standards.Prepared monthly service level, metrics, and performance reports.Created and implemented a quality monitoring program to ensure consistency and accuracy of service delivered achieving a 96% average quality score by team. Developed partnerships with other district managers to collaborate and cross train staff, resulting in a shared service environment and results in revenue.

• 

  ACE Cash Express, Inc.

  • SR. District Manager

    • Jan 1991 - Jul 2008

    Operations and Management

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  ACE Cash Express, DFW

  • SR. District Manager

    • Jan 1991 - Jul 2008

    Provided operational leadership to a multi-level diverse team of managers and associates in 20 branch locations. Responsible for managing an operational budget for all branches. Served as point of contact to the City, vendors, and local community partners. Implemented an activity based compensation package. Focused on compensation, quality performance, and increasing productivity by 37%. Integrated a cost optimization program, which enabled the team to streamline processes resulting in an annual savings of $265,000.