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Rose Bor

Branch Manager at ABC Bank Group
Intro Book
Rose Bor, a seasoned banking professional with extensive experience in branch management, operations, and risk management, holds an MS in Data Science and a Master of Business Administration, with a strong foundation in project management and organizational leadership.
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Location
Nairobi County, Kenya, KE
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Rose Bor is a seasoned banking professional with extensive experience in branch management, operations, and customer service. Based in Nairobi, Kenya, she holds a Master of Science in Data Science and a Master of Business Administration, with a focus on Human Resources Management. Her skills include project management, leadership, and risk management, with proficiency in multiple languages.

Experience

  • ABC Bank Group
    • Kenya
    • Banking
    • 100 - 200 Employee
    • Branch Manager
      • Nov 2019 - Present

      In this particular role; I handle duties such as;✅Spearheading Branch management, growing the branch/Bank portfolio and also growing the branch/Bank loan book.✅ Performing managerial duties /supervisory work coupled with onboarding of staff.✅ Coordinating Training and Development, Talent Management and Appraising of staff.✅ Motivating staff, managing employee relations at the branch and also overseeing Employee safety, welfare and wellness at the branch. ✅Contributed to the completion of the company’s Operational plan by preparing and implementing a branch business plan that encompasses strategies for performance on the branch growth objectives.✅ Preparing the branch budget for approval and contributing to the overall control of expenditure by monitoring costs and reporting on performance against budget variations.

    • Operations Manager
      • Nov 2018 - Dec 2019

      In this work tenure; I excelled in handling duties such as; ✔Implemented the bank Service strategy at the branch level.✔Coordinated the activities of the front and back office, and ensured effective service to both internal & external clients.✔ Maintained customer base and marketed bank products to new and existing customers in line with the bank strategy.✔ Developed, implemented and monitored branch budget & cost minimization to ensure profitability and growth.✔ Managed risks and internal controls affecting the branch and ensured that the necessary steps had been taken to measure monitor and control these risks.✔ Managed customer service levels in the branch and ensured they were up to bank standards.✔ Maximized bank fees and deposits in line with the bank strategy.✔ Undertook branch staff development and management.

  • ABC Bank Group
    • Nairobi, Kenya
    • Operations Officer
      • May 2016 - Jul 2018
      • Nairobi, Kenya

      While working in this role; I excelled in executing duties not limited to; 🎯 Ensured compliance with the laid down policies and procedures in the day-to-day running of the branch including; Customer Due Diligence / AML compliance, Risk and Compliance.🎯 Played a supervisory role for the staff working in cash, service and operations.🎯 Managed the closure of complaints within the set time for service managers.

  • African Banking Corporation
    • Cash Officer
      • Oct 2014 - Sep 2015

    • Customer Service Officer
      • Aug 2012 - Dec 2014

    • Customer Service Representative
      • Oct 2007 - Dec 2012

  • Kenya Institute of Bankers
    • Kenya
    • Senior Administrative Assistant /Librarian
      • Apr 1997 - Jun 2007
      • Kenya

      Liaison, Event Coordinator for the chapter,

Education

  • 2022 - 2022
    MS
    Data Science, Data science
  • 2022 - 2022
    CS
    Project Management, Project Management
  • 2019 - 2019
    Strathmore University
    Senior Manager Leadership Program, Organizational Leadership
  • 2016 - 2018
    Kenyatta University
    Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
  • 2009 - 2011
    Moi University
    Bachelors Degree, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
  • 2006 - 2007
    Eldoret Polytechnic Eldoret Campus
    Higher National Diploma, Business Administration and Management, General
  • 2004 - 2005
    Kenya Institute of Management
    Middle School Diploma, Business Administration and Management, General
  • 2004 - 2005
    Kenya Institute of Management - Eldoret Campus
    Middle School Diploma, Business Administration and Management, General
  • 2000 - 2002
    Sigalagala Technical Institute
    Middle School Diploma, Information Science/Studies
  • 1998 - 1999
    Institute of Freight Forwarded Management Studies
    Middle School Diploma, Sales and Marketing
  • 1995 - 1996
    Kenya School of Banking and Finance
    Certificate, Banking, Corporate, Finance, and Securities Law

Suggested Services

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Industry Focus. “Banking”

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