Experience

• 

  Colosseum Dental UK Ltd

  • Barnet, England, United Kingdom

  • Practice Manager

    • Feb 2021 - Present
    • Barnet, England, United Kingdom

• 

  Boots Opticians

  • United Kingdom
  • Retail
  • 700 & Above Employee

  • Assistant Manager

    • Aug 2019 - Feb 2021

  • Trainee optical consultant

    • Jan 2019 - Aug 2019

• 

  Which?

  • Hertford

  • Customer retention advisor

    • Apr 2017 - Jan 2019
    • Hertford

    Key Responsibilities Dealing with Members on the phone Answering quires from members Providing excellent customer service. Listening to members to deal with their specific needs. Selling members the benefits of keeping their subscriptions. Buddy for new staff members, Coaching them with how to help members on the phone.

• 

  Boots UK

  • United Kingdom
  • Retail
  • 700 & Above Employee

  • Electrical Beauty Consultant

    • Mar 2010 - Apr 2017

    Key Responsibilities: Dealing with customers on a daily basis Finding the right product for the right customer by listening to their needs Running events to maximise sales opportunities Expanding product knowledge by undertaking training and researching new products Training staff from small local stores in all aspects of Electrical Beauty.

  • Assistant Manager

    • Mar 2010 - Apr 2017

    Key Responsibilities: Leading various departments up to 50 people Completing departmental rota, incorporating sickness and shift rota Dealing with customer enquiries and complaints Completing disciplinary investigations both as leader and record-taker Licensee responsibility for premises Dealing with cash office including cashing up and balancing the safe Interviewing job candidates for open positions Training and inducting new employees Supporting Total security services guards in both training in Boots expectations and dealing with detained persons Liaising with Total security services Area manager Coaching and training staff to be proficient in their day to day role dealing with customers and putting stock to shelf.

  • Security Guard

    • Jan 2009 - Mar 2010

    Key Responsibilities: Ensuring the safety and security of all staff and shop products Maintain the shrink dashboard, which involved checking weekly loss and wastage Ensuring that all security procedures were in place and adhered to.

• 

  Walgreens Boots Alliance

  • Cambridge, United Kingdom

  • Courier driver

    • Feb 2008 - Jan 2009
    • Cambridge, United Kingdom

    Key Responsibilities: Dealing with customers to ensure that they are always satisfied Ensuring that I had the correct deliveries for my specific routes Recording any complaints and liaising with management as appropriate to ensure the same were dealt with effectively Completing time records and vehicle maintenance sheets accurately.

• 

  AA Driving School

  • Royston

  • Driving Instructor

    • Aug 2006 - Feb 2008
    • Royston

    Key Responsibilities: Keeping accurate records to be able to efficiently and accurately run my own business, including diary management and accurate book keeping skills Dealing with many members of the public Being able to take control and instruct people coherently and encouragingly - even when mistakes are made Being able to give support and guidance to people of different abilities in the most supportive manner Carrying out driving assessments for Royal Mail staff to ensure that all drivers were able to drive to an efficient and environmentally friendly standard. As well as my private one to one lessons through a driving school. Coaching and training students to be proficient drivers to enable them to pass their driving test

• 

  Hertfordshire Constabulary

  • Hitchin

  • Police Constable

    • Jun 2003 - Aug 2006
    • Hitchin

    Dealing with victims of crime, witness and offenders and being able to deal with each indiscriminately Being involved in hostile and potentially violent situations and having to be aware of my actions and supporting other members of my team Conducting rigorous and legally binding interviews in a professional and impartial manner Making sure that the relevant paperwork was completed for each incident in good time. Having to work to strict deadlines to ensure a quick resolution to each case Having to prepare documents and organise notes in order to be able to give accurate accounts of situations in a court of law.

• 

  Royal Mail

  • Stevenage, United Kingdom

  • Postman

    • Apr 2002 - Jun 2003
    • Stevenage, United Kingdom

    Key Responsibilities: Sorting letters into different groups in order to make each route taken the most efficient Taking a systematic approach to the sorting of various types of mail The role involved me handling people’s personal items, which meant I had to be discreet and respect the privacy of each individual.

• 

  Somerfield

  • Buntingford

  • Departmental Manager/Duty Manager

    • Jun 1997 - Apr 2002
    • Buntingford

    Dealing with members of the public on a daily basis Making sure that each member of staff under my management understood their responsibilities and were adequately supported Ordering stock, stock control, taking deliveries into the store Dealing with customer enquiries and complaints Managing the store in the absence of other store managers