Okay, so Ronnell has experience as a customer support specialist. This role typically doesn't command high hourly rates, especially considering it's an entry-level position. According to national averages in the US, customer support specialists with little to no experience can earn around $15-$25 per hour. Since Ronnell has some experience, let's assume an average rate of $20-$30 per hour. However, without specific data on the industry, location, or company, it's difficult to estimate a precise rate. Therefore, I'll conservatively estimate Ronnell's hourly rate at $25.