Experience

• 

  Guild Solutions, Inc.

  • Philippines
  • Outsourcing and Offshoring Consulting
  • 1 - 100 Employee

  • Claims Admin Specialist

    • Jul 2022 - Present

    * Provide general administrative support to the Team in all aspects of the claims process.* Ensure all relevant claims documentation is scanned onto ClaimsCenter and allocated to relevantWorkCover Case Managers* To deliver administrative support to the Workers Compensation Team to ensure an effective, economic and prompt claims service for clients.* Process payments for the National Workers Compensation claims portfolio* Claims lodgement for the National Workers Compensation claims portfolio* Ensure all relevant claims documentation is scanned onto ClaimsCenter and allocated to relevant WorkCover Case Managers* Prepare claims confirmation letters and supplementary documents within a timely manner.* Ensure accurate and timely collation and dissemination of relevant information relating toworkers compensation claims.

  • Application Consultant

    • Mar 2021 - Jul 2022

    Our department's duties and responsibilities includes: * Ensuring queries are handled as per the SLAs* Identifying and resolving application issues* Installation/ Deployment of the application* Recording of all end user related activity in the CRM and/or JIRA as required.* Undertaking any other duties as given my Department head.

• 

  QBE Insurance

  • National Capital Region, Philippines

  • Customer Support Officer for ANZ Bank

    • Jun 2017 - Jul 2020
    • National Capital Region, Philippines

    ° Underwrites the policy for Australia New Zealand clients° Handled concerns related to Home, Car and Landlord insurance cover specifically for ANZ clients° Process amendment request, cancellation request, renewal, billing issues, refunds and overview about insurance coverage.° Discuss/ explain whether it is a claimable event prior to connecting to the Claims department° Educate clients about the inclusions and exclusions of their coverage stipulated on the product disclosure statement/ policy schedule.° To action email inquiries within the required 24 hours TAT

• 

  T-Mobile

  • National Capital Region, Philippines

  • Subject Matter Expert

    • Apr 2014 - Jun 2017
    • National Capital Region, Philippines

    ° Responsible for inquiries about American postpaid plans, amendment requests, cancellation, disputes, billing issues. ° Performed first level of troubleshooting° Performed soft collection for delinquent postpaid clients° Educated clients on how the network would work outside the United States° Explained how the clients can prevent huge charges when using data/calls/text outside the US° Takes escalations° Performs side-barge for newly hired employees and gives out immediate feedback ° Conducts 1x1 coaching session every week ° Discuss updates 15 minutes before the shift starts

• 

  TELUS

  • National Capital Region, Philippines

  • Client Business Analyst

    • Mar 2011 - Apr 2014
    • National Capital Region, Philippines

    Main job/responsibilities: ° We process Rate Plan change for Canadian postpaid plans° We discuss billing inquiries° Process refund requests° Performs soft collection for delinquent clients° Performs first level of troubleshooting