Experience

• 

  Tesco Corporation

  • Admin

    • Jan 2006 - Jul 2014

• 

  Nanny Professionals

  • Operations Manager

    • May 1995 - Mar 2000

    Provided Management, implemented ideas, interviewed, developed checks and balances in order to increase size, strength and quality at NPI. Taught and improved skills in interviews. Matched families with nannies in order to improve satisfaction, strengthen length of service and increase future referrals.

• 

  St. Agnes Parochial School Supply

  • Customer Service Manager

    • Jan 1993 - Mar 1995

    Provided direction, motivation and training of statewide customer services staff. Worked with other departments toward the common goal of customers and St. Agnes. Improved customer service by bringing wait times down, trained staff with better techniques, and developed goals for team to meed and exceed. Prepared the new customer service manual presenting to all CS Supervisors at annual meeting. Oversaw all store CSS departments in Texas. Traveled with a sizing staff to measure and improve ordering process.

• 

  Advantage Pool Services, Clapper Enterprise, Inc

  • Katy, Texas

  • Co-Owner President

    • 1981 - 1989
    • Katy, Texas

    CLAPPER ENTERPRISES, INC. (ADVANTAGE POOL SERVICE) Co-Owner President 1981-1989Managed and administered all phases of small business operation that provided commercial swimming pool management services and operated a retail outlet that sold pool accessories and chemicals. Responsible for hiring/training seasonal staff of up to 300 employees, advertising, contract development and negotiation, client services, PR, cost accounting, and leadership in national associations.* Took a $5,000 investment, turning it into a $750,000 per year company with over 300 seasonal employees.* Recruited, hired and trained large seasonal staff and devised effective training seminars that upgraded professional certification of employees. As a result, service and safety to customers was improved significantly.