Experience

• 

  Rutherford

  • Johannesburg Area, South Africa

  • IT Manager

    • Feb 2018 - Sep 2018
    • Johannesburg Area, South Africa

    • Analyze and resolve errors/bugs from applications• Obtaining new or change requests from client for systems development/improvement• Systems documentation to enhanced applications and/or for user training• Monitor backup tasks of MS SQL Server 2005, 2008 & 2012 databases• Monitor space, processes and performance on Windows Server 2003, 2008 & 2012• Observe the functionality and performance of virtual machine host servers (Hyper-V and VMWare)• Monitor network and maintenance of the server room• Resolve end user logged queries/tickets (SysAid)• Ensuring optimal uptime for end user workstations (Desktops and laptops)• Provide end user training on new software and hardware• Setting up of workstations for training purposes or end usersAccounting Software Support:• The installation and configuration of the Syspro ERP system on new sites.• The upgrade of Syspro ERP system in accordance with our customer's requirements• Maintaining and updating of our customer Syspro ERP system with the very latest releases• Financial and system report writing using the built-in Syspro report writer• The installation and configuration of ODBC, used for transferring live data from Syspro to other applications• The design, preparation and implementation of Management Board Packs and Reports using Microsoft Access and Ms Excel.• The import of data history files from other systems to the Syspro ERP system.• The conversion of data, such as changing alphanumeric fields to numeric fields• Data fixes to corrupt files due to power fluctuations or poor data capture.• The design and implementation of automated processes, such as reports that run after hours• The installation and configuration of secondary systems such as mailing programs and backup utilities• The creation of programs and utilities that would enhance the functions of the Syspro ERP software system.• Training on the use and administration of Syspro for both staff and management

• 

  Xtreme Business Synergy

  • Johannesburg Area, South Africa

  • Senior System Administrator

    • Jan 2007 - Feb 2018
    • Johannesburg Area, South Africa

    Analyze and resolve errors/bugs from applications• Obtaining new or change requests from client for systems development/improvement• Systems documentation to enhanced applications and/or for user training• Monitor backup tasks of MS SQL Server 2005, 2008 & 2012 databases• Monitor space, processes and performance on Windows Server 2003, 2008 & 2012• Observe the functionality and performance of virtual machine host servers (Hyper-V and VMWare)• Monitor network and maintenance of the server room• Resolve end user logged queries/tickets (SysAid)• Ensuring optimal uptime for end user workstations (Desktops and laptops)• Provide end user training on new software and hardware• Setting up of workstations for training purposes or end usersAccounting Software Support:• The installation and configuration of the Syspro ERP system on new sites.• The upgrade of Syspro ERP system in accordance with our customer's requirements• Maintaining and updating of our customer Syspro ERP system with the very latest releases• Financial and system report writing using the built-in Syspro report writer• The installation and configuration of ODBC, used for transferring live data from Syspro to other applications• The design, preparation and implementation of Management Board Packs and Reports using Microsoft Access and Ms Excel.• The import of data history files from other systems to the Syspro ERP system.• The conversion of data, such as changing alphanumeric fields to numeric fields• Data fixes to corrupt files due to power fluctuations or poor data capture.• The design and implementation of automated processes, such as reports that run after hours• The installation and configuration of secondary systems such as mailing programs and backup utilities• The creation of programs and utilities that would enhance the functions of the Syspro ERP software system.• Training on the use and administration of Syspro for both staff and management

• 

  GEPF

  • South Africa

  • Call Center Representative

    • Jun 2002 - Jun 2004
    • South Africa

    Handling Client Queries Telephonic / Written & Faxed• Keep Clients informed of progress of client’s applications• Provide accurate advice to members• Educate callers about pension policies & funeral policies• Submit submissions to relevant departments• Perform administrative duties.