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Ronald Mburu

Underwriter at Occidental Insurance Company Limited (Kenya)
Intro Book
Business development and marketing expert with experience in customer service and social media marketing.
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Location
Nairobi County, Kenya, KE
Languages
  • English Professional working proficiency
  • Swahili Native or bilingual proficiency
  • Luo (Kenya and Tanzania) Elementary proficiency
  • Kikuyu Elementary proficiency
Skills
  • Microsoft Office
  • Analysis
  • Research
  • Powerpoint
  • Value Chain Mapping
  • Show all
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Bio

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Topline AI
Ronald Mburu is a seasoned professional with a strong background in business development, marketing, and customer service. He has worked in various roles, including Unilever campus brand ambassador, Bulk Milk Sales Representative, and Customer Service Officer. Ronald holds a Bachelor of Science degree in Agribusiness management and Enterprise development from Jomo Kenyatta University of Agriculture and Technology. He is proficient in multiple languages, including English, Swahili, Luo, and Kikuyu.

Credentials

  • Building Rapport with Customers
    National Association of State Boards of Accountancy (NASBA)
    Sep, 2021
    - Apr, 2026
  • Social Media Marketing Tips (2019)
    LinkedIn
    Sep, 2021
    - Apr, 2026
  • Customer Service: Call Control Strategies
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Customer Service: Serving Customers Through Chat and Text
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Innovative Customer Service Techniques
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Phone-Based Customer Service
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • Serving Customers Using Social Media
    LinkedIn
    Aug, 2021
    - Apr, 2026
  • The fundamentals of Digital Marketing
    Google Digital Garage
    Aug, 2021
    - Apr, 2026

Experience

  • Occidental Insurance Company Limited (Kenya)
    • Nairobi, Kenya
    • Underwriter
      • Jan 2022 - Dec 2023
      • Nairobi, Kenya

  • Limuru Dairy Farmers' Cooperative
    • Nairobi, Kenya
    • Bulk Milk Sales Representative
      • Jun 2018 - Mar 2019
      • Nairobi, Kenya

      Soliciting for customers within Nairobi, maintaining good customer relations as well as ensuring product quality is maintained through out the delivery chain. Keeping good records on orders customer information and complaints.

  • Freshco kenya Ltd
    • Nairobi
    • Customer Service Officer
      • Jan 2017 - Feb 2018
      • Nairobi

      Disseminating information to farmers on suitable agro-ecological practices through the company social media platforms. As a customer service officer I was also responsible for receiving a high volume of inbound calls on customer inquiries and complaints and relaying the information to relevant departments for follow up.I was conducting online digital marketing strategies promoting especially drought resistant varieties of maize.

  • Ringier Kenya
    • Nairobi
    • short Term Sales Intern, Pigiame Online Classifieds
      • May 2016 - Aug 2016
      • Nairobi

      Online business page development for SMES.Customer education on online marketing.Report generation on online business page performances.

  • Unilever East Africa
    • Unilever campus brand ambassador
      • Jul 2013 - Jun 2014

      Brand promotion on campus, Event organisation, Market Research and Product Testing..

  • Kenya Ministry of Agriculture, Livestock, Fisheries and Cooperatives
    • Nairobi
    • Intern
      • Feb 2014 - May 2014
      • Nairobi

      I was involved Enterprise development training systems, awareness creation on urban and pre-urban farming methods,agribusiness opportunity identification and social protection

  • Freshco kenya Ltd
    • Nairobi
    • Intern
      • Feb 2013 - May 2013
      • Nairobi

      I got to acquire basic skills on seed production, project development, marketing, research and development on quality seed distribution systems.

Education

  • 2013 - 2016
    Jomo Kenyatta University of Agriculture and Technology
    Bachelor of Science (BSc). Agribusiness management and Enterprise development, Agribusiness/Agricultural Business Operations
  • Jomo Kenyatta University of Agriculture and Technology (JKUAT)

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Insurance”

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