Experience

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  SureWest Communications

  • McClellan Park, California, United States

  • Technical Support Specialist

    • Jun 2007 - Sep 2012
    • McClellan Park, California, United States

    Assisted clients in correcting faulty Internet connections. Provided telephone technical support for digital TV, broadband Internet, and telephone service forRoseville CA and the greater Sacramento area. Assisted customers having technical problems related to setup and operation of proprietary s...

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  Coastal Web Online

  • Los Angeles, California, United States

  • Technical Support Specialist

    • Jan 2005 - Apr 2007
    • Los Angeles, California, United States

    Provided technical support via call-center for customers. Diagnosed computer problems for Internet customers, and assisted them in understanding how to optimize their computer systems for best Internet reception.

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  EarthLink Telecommunications

  • Roseville, California, United States

  • Technical Support Specialist

    • Oct 2000 - Dec 2004
    • Roseville, California, United States

    Assisted customers with technical problems related to setup and operation of proprietary network software used for obtaining online connection with the Internet. Supported customers with use of modem dial-up procedures and email settings.

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  WangTek

  • Simi Valloy, CA

  • Data System Technician

    • Aug 1994 - Oct 1999
    • Simi Valloy, CA

    Tested and repaired faulty tape drive circuit boards to component level

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  Packard Bell Computers

  • Chatsworth, CA.

  • Technical Support Specialist

    • Mar 1990 - Jun 1994
    • Chatsworth, CA.

    Provided telephone technical support for customers who purchased computers. Diagnosed software and hardware. Supported customers with Windows 95 and modem connection issues. Prepared RMA paperwork for returned computer systems that had to be swapped out for new ones.