Experience

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  Arch Capital Services Inc.

  • Charlotte, North Carolina

  • Sr. Technical Commercial Account Manager

    • Sep 2017 - Present
    • Charlotte, North Carolina
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  EMC Insurance Companies

  • Claims Supervisor

    • Dec 2015 - Sep 2017
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  Rutherfoord, a Marsh & McLennan Agency LLC ...

  • Charlotte, North Carolina Area

  • Senior Risk Analyst

    • Apr 2014 - Dec 2015
    • Charlotte, North Carolina Area

    Responsible for claims management activity, client training, client advocacy, reserve analysis and resolution of coverage issues. Monitors loss trends for clients and is involved in large losses. Serves as intermediary between clients and carriers in an effort to bring all claims to a fair and m...

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  Carolina Casualty Insurance Group, LLC

  • Jacksonville, Florida Area

  • Senior Claims Adjuster

    • Jan 2012 - Apr 2014
    • Jacksonville, Florida Area

    Supervises staff claims adjusters, claims representatives, claims assistants, and independent adjusters in the investigation, negotiation and settlement of claims and losses. Analyzes claim and loss volume and expenseMaintains proper reserves, controls claim and loss costs/adjustment expense

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  Turlington Risk Consultants

  • Charlotte, North Carolina Area

  • Owner

    • Jul 2011 - Jan 2012
    • Charlotte, North Carolina Area

    Turlington Risk Consultants works with insurance brokerages and their clients to provide claims and management expertise. In addition, TRC works with independent insurance adjusting firms to assist in claims handling.

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  Knauff Insurance

  • Senior Claims Manager

    • Aug 2009 - Jun 2011

    Responsible for overall management of claims department. Play critical role in improving relationship between agency and insurance carriers while working directly with various claims departments and adjusters. Work with companies to develop and implement internal claims process and handling to...

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  Zurich

  • Team Manager

    • Nov 1997 - Jul 2009

    to manager position to recruit, train and supervise 7+ claims handlers in both office and remote locations. Worked to foster an environment in which handlers enjoy high levels of satisfaction and commitment to the team concept to deliver high levels of service. Responsible for effective leadershi...

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  HARTFORD INSURANCE

  • Claims Representative

    • Apr 1994 - Nov 1997

    Began handling minor automobile and general liability claims with minimal exposure. Advanced to handling more complex type of exposures which included litigation.