Experience

• 

  Comcast

  • United States
  • Telecommunications
  • 700 & Above Employee

  • Retail Sales Professional

    • Apr 2014 - Present

    Telecommunications

  • Xfinity Sales Professional

    • Aug 2017 - Jul 2022

    Assist all customers in aspect of sales, customer service using all my tools, knowledge and technology given to me and provide them with an awesome experience.

  • Residential Technician

    • Apr 2015 - Jul 2022

    • Review all requested services with the customer in order to ensure understanding and agreement. • Perform residential installations in single and multiple family dwellings including pre-wired units and all installations adhering to Comcast procedures and practice safe work in order to provide excellent services to the customer.• Provide the customer with materials regarding channel lineup and company policies as they relate to the customer as well as demonstrates these skills in order to educate the customer on the use of the equipment and company guidelines.

• 

  Aramark Uniform Services

  • United States

  • Sales Associate

    • Jul 2022 - Present
    • United States
• 

  Comcast

  • United States
  • Telecommunications
  • 700 & Above Employee

  • DIRECT SALES REPRESENTATIVE

    • Nov 2007 - Nov 2014

    • Consistently exceeded sales quota by 5% - 16% • Acquired new and upgraded current subscribers by conducting door-to-door canvas, marketing events, and warm calling.• Established customer needs through enhanced probing techniques, recommended and sold the value of Comcast products and services based on the customer needs and interests.• Served as point of contact for clients by resolving customer complaints/concerns by actively listening, showing empathy and being professional.

  • Customer Account Executive

    • Apr 2011 - Nov 2012

    • Top 2% of entire call center, achieving The Elite Club Award each month.• Answered incoming calls for customers looking to set up new services for TV/Internet/Phone, performed upgrades to customers looking to add more channels, equipment, or line of business.• Responded to billing questions and explained the pro-rate charges to customers during account set up or account changes occurred.• Constantly reviewed and met all sales metrics 20% over goal with effective use of SalesPr0.

• 

  Washington Mutual

  • SR. PERSONAL FINANCIAL CONSULTANT

    • Dec 2006 - Sep 2007

    Performed intermediate duties and support related to branch operational activities and financial services; processed all new account transactions; assisted customers in their selection of various accounts and financial services; cross-selling the Bank's products and services; opening, maintai...

• 

  Bank of America

  • Alameda, Ca

  • SR. PERSONAL BANKER

    • May 2005 - Dec 2006
    • Alameda, Ca

    Performed intermediate duties and support related to branch operational activities and financial services; processed all new account transactions; assisted customers in their selection of various accounts and financial services; cross-selling the Bank's products and services; opening, maintai...

• 

  Fremont Bank

  • SIGN-OFF SPECIALIST; LEAD BOOKING AGENT; LOAN OFFICER AND PROCESSOR

    • Nov 2001 - May 2005

    Developed relationships with Realtors, Builders, and other potential business partners and extract referral businesses from these accounts. Advised customers on suitable loan programs, providing price quotes, performing thorough pre-approvals and pre-qualifications, and supplying fulfillment mate...