Experience

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  Africa Global Logistics

  • Blantyre, Southern Region, Malawi, Malawi

  • IT Manager

    • Mar 2023 - Present
    • Blantyre, Southern Region, Malawi, Malawi

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  Bolloré Transport & Logistics

  • IT Manager

    • Apr 2017 - Present

    • Drive the general corporate IT direction for Bollore Logistics across the country with over 120 IT Users• Ensure compliance to IT security policies and standards in line with the Group Bollore• Manage over €300K IT annual budget to maintain sustainable and resilient infrastructure• Ensure continuous ICT resources availability and supplier SLA management• Co-ordinate Day-to-Day IT Support Operations for the business• Manage IT Service Management through Help-Desk Tool for incident and request management• Manage the IT infrastructure from Client Devices, Server Platform and Network Devices across the country• Collaborate between Country IT team and Group IT team on all projects for business improvement• Ensure Asset Management and Controls are updated• Ensure Patch Management on all servers for security• Ensure protection from malware on all platforms using CrowdStrike Endpoint Detection Response• Deploy Client Machines using standard Imaging via Windows SCCM Server• Ensure Uninterrupted Business Services and Communication due to power challenges• Manage all IT Services Providers from selection to service delivery within the prescribed SLA• Plan and configure redundant network across all branches

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  PTC

  • Blantyre

  • IT Specialist

    • Jul 2014 - Mar 2017
    • Blantyre

    • Manage daily support operations of the IT department on Windows and Linux platform• Develop new strategies and IT procedures to increase efficiency• Coordinate between the company and external vendors• Protect corporate data from outside infiltration through encryption• Install operating systems (OS) and applications on Windows 10 and Ubuntu Linux workstations• Install OS and application on Windows Server 2003, 2008 R2, 2012 R2 and SUSE Linux server

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  National Lottery Group

  • Technical Services Manager

    • Aug 2010 - Jul 2012

    • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases• Maintained and monitored the server room, the wireless network and other server infrastructure.• Set up staff workstations with PCs, Phones and Laptops.• Established criteria for each milestone with the product roadmap as a means to measure developmental progress.• Coached and mentored 5 new staff members, including conducting performance reviews.• Delivered on-site IT and AV technical support for branch offices.• Led bi-weekly Scrum planning meetings to develop team strategies and define project goals.

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  AHH

  • Malawi

  • Assistant Manager IT

    • Jan 2008 - Jul 2010
    • Malawi

    IT infrastructure support and management

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  Home Delivery Network Limited (HDNL)

  • London, United Kingdom

  • Team Leader

    • Oct 2005 - Nov 2007
    • London, United Kingdom

    Cost-optimized service delivery

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  AHH

  • Malawi

  • System Administrator

    • May 1996 - May 2005
    • Malawi

    • Deployed and administered Active directory on Windows 2000 Server• Installed and built server environments and storage services.