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Roland Jaeger
- Claim this Profile
- Trading
- Derivatives
- Capital Markets
- Equities
- Investment Banking
- Show all
Bio
Credentials
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Python for Students
LinkedInSep, 2020- Apr, 2026 -
Programming Foundations: Version Control with Git
LinkedInAug, 2020- Apr, 2026 -
Learn Industrial Automation
LinkedInJul, 2020- Apr, 2026 -
Programming Foundations: Databases
LinkedInJul, 2020- Apr, 2026 -
Using Python with Excel
LinkedInJun, 2020- Apr, 2026 -
Linux: Network Configuration
LinkedInMar, 2019- Apr, 2026 -
Setting up a Red Hat Enterprise Linux Server
LinkedInMar, 2019- Apr, 2026 -
Cert Prep: Red Hat Certified System Administrator (EX200)
LinkedInFeb, 2019- Apr, 2026 -
Learning CentOS Linux
LinkedInFeb, 2019- Apr, 2026 -
Learning Confluence
LinkedInFeb, 2019- Apr, 2026 -
Learning Splunk
LinkedInFeb, 2019- Apr, 2026 -
Linux: Multitasking at the Command Line
LinkedInFeb, 2019- Apr, 2026
Experience
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Cboe Global Markets
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Chicago, Illinois, United States
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Operations Support Center Specialist
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Oct 2020 - Present
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Chicago, Illinois, United States
- Responsible for Index Support- Completed Securities Essential Exam (SIE)
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Self
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Chicago, Illinois, United States
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Day Trading
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Mar 2020 - Sep 2020
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Chicago, Illinois, United States
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Nodal Exchange
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Chicago, Illinois, United States
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Senior Technology Support Engineer
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Feb 2019 - Feb 2020
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Chicago, Illinois, United States
- Technical Support over the phone- Capture, analyse and decode market data in UAT and production- Planning and building an order entry system in UAT- Support of the Nodal FIX interface- Customer documentation for Nodal FIX- Setting up new products and contracts for the Nodal Exchange in UAT and production- Testing the setup of new products for the Nodal Exchange- Testing of new product and contracts- Maintenance of the NODAL UAT environment - Setting up new customers in the Nodal and Deutsche Boerse's T7 environment- Monitoring the exchange scheduler and escalate if necessary- Checking customer compliance- Monitoring and documenting violations against compliance rules- Calculating the Guarantee Fund and monitoring incoming payments- Responsible for simulation rollover
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Germany
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Financial Services
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700 & Above Employee
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Expert (Vice President)
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May 2001 - Jan 2019
- Established Customer Technical Support and 2nd Level Support in Chicago- Served as deputy team lead of Customer Technical Support (CTS) North America- Technical Support for various Exchanges: Eurex, Xetra, A/C/E, Eurex US, Nodal, EEX- Management and escalation of incidents- API support for ISV's and clients around the world in various trading and clearing interfaces- Investigation of audit trails on customer request- Decoding and analysing customer inquiries in regards to market data- Led the support of the Eurex trading system cloud simulation project- Interfaced with developers about software bugs and communicated solution to customers- Author of a market data manual for the Eurex T7 plattform- Remote System Management (RSM)- Supported customers using FIX protocol version 4.2 and 4.4- Analysis of round trip time- Performance measurements and optimization- Troubleshooting of decoding and connectivity issues with Wireshark.- Software and kit testing- Unix shell scripting- Programming in C++ and Python- Answering technical aspects of regulatory questions
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Customer Support Specialist
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Jul 1997 - Apr 2001
- Technical support for various markets: Eurex, Xetra and others- Support for User Devices- Support for (M)ember (I)ntegrated (S)ystem (S)erver (MISS) under Windows, Sun Solaris, AIX, VMS- Interface Support for (M)ember (I)ntegrated (S)ystem (S)erver: MISS- Escalation of incidents- Mentoring, training of new employees
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Novartis
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Basel Area, Switzerland
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Electrical Planning Engineer (contractor)
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Jan 1996 - Mar 1997
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Basel Area, Switzerland
Design of electrical diagrams within the chemical industry.- Computer Aided Engineering (CAE)- Worked in a Linux based environment
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Consulting company
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Munich Area, Germany
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Construction Site Engineer
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Jul 1992 - Dec 1995
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Munich Area, Germany
- Consulting - Planning of industrial plants, mostly within the oil industry- Worked as Construction Site Manager
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Volkswagen AG
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Barcelona Area, Spain
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Internships
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Jan 1990 - 1992
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Barcelona Area, Spain
Various internships at SEAT in Spain and Volkswagen AG in Germany.
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Education
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1986 - 1992Technische Universität Carolo-Wilhelmina zu Braunschweig
Master of Electrical Engineering, Measurement and Control Technology -
1993 - 1998
Fernuniversität Hagen
Bachelor's degree, Economics
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