Experience

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  Yamaha Motorcycles Bangladesh - ACI Motors Ltd

  • Bangladesh
  • Automotive
  • 100 - 200 Employee

  • General Manager

    • Jul 2023 - Present

  • Deputy General Manager

    • Jul 2020 - Sep 2023

    Plans department objectives & implement along with team. -Responsible for ensuring companys parts, service and warranty policies and procedures are implemented by-Supervising all post marketing , Budgeting and general business plans to make sure customer are satisfied.-Builds and maintains smooth relations with the customers, to obtain their loyalty,and takes note of any potential customers they may recommend.-Implements and maintains a customer satisfaction system for the after-salesdepartment.-Verifies the performance of the employees in department, making use ofthe appropriate reports, verification systems and surveys.-Ensures that all customers are welcomed as soon as possible, and that they aregiven reasonable estimates of the costs and time required for their repair jobs

  • Manager, After Sales

    • May 2018 - Jan 2023

    -Plans department objectives & implement along with team. -Responsible for ensuring companys parts, service and warranty policies and procedures are implemented by-Supervising all post marketing , Budgeting and general business plans to make sure customer are satisfied.-Builds and maintains smooth relations with the customers, to obtain their loyalty,and takes note of any potential customers they may recommend.-Implements and maintains a customer satisfaction system for the after-salesdepartment.-Verifies the performance of the employees in department, making use ofthe appropriate reports, verification systems and surveys.-Ensures that all customers are welcomed as soon as possible, and that they aregiven reasonable estimates of the costs and time required for their repair jobsand maintenance work.

  • Senior Manager

    • Jun 2019 - Jul 2020

    Plans department objectives & implement along with team. -Responsible for ensuring companys parts, service and warranty policies and procedures are implemented by-Supervising all post marketing , Budgeting and general business plans to make sure customer are satisfied.-Builds and maintains smooth relations with the customers, to obtain their loyalty,and takes note of any potential customers they may recommend.-Implements and maintains a customer satisfaction system for the after-salesdepartment.-Verifies the performance of the employees in department, making use ofthe appropriate reports, verification systems and surveys.-Ensures that all customers are welcomed as soon as possible, and that they aregiven reasonable estimates of the costs and time required for their repair jobs

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  Bangladesh Honda Private Ltd. (Subsidiary of Honda Motors Japan)

  • Bangladesh

  • Senior Engineer

    • Sep 2014 - Apr 2018
    • Bangladesh

    •Planning After sales business , implement through team and analyzing to countermeasure.• Ensure the service and parts customer service standards and process are effectively implemented by the dealer.- Counsel and assist dealer improving customer satisfaction including the training of dealership personnel And tracking and improving customer retention regarding sales service and parts business. • Ensure dealerships are equipped with the necessary tools and equipment as per Honda standard to give theCustomer proper service. • Monitor complaint from CR to keep abreast of customer concern and inquiries.•Investigate and report on product liability cases as per established procedures and report on product problems Using by QIC report.•Responsible for ensuring company’s parts, service and warranty policies and procedures are implemented byDealer’s body.•Execute all warranty related documentation and processing dealers warranty claim, handling warranty related inquiries and solving discrepancies from dealers efficiently and effectively. Assistance in advising dealers on warranty related issue•Enhance communication with colleagues and Technical support to decrease failure rate of warranty claim. Assist in steering of recall campaign, full information package to dealers before public announcement•Make Product Performance report and communicate with R & D team continuously for product improvement. •Monitor WIT problem and ensure claim processing smoothly. Carry out warranty basic and advanced training for dealer warranty staff. Maintain Warranty Claim Process Flow and also Prepare Weekly Report on Claim Data Analysis •Reduce unnecessary warranty repairs in dealership & Carry out warranty audits on-site of dealership as planned. Issue of warranty/goodwill authorizations as required & Organize warranty conference

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  TVS Auto Bangladesh

  • Service Engineer

    • Jul 2011 - Aug 2014

    - Develop The Service Network in Region. - Make Service Plan Area wise & Services to current & potential clients - Handle Dealer’s Service Centre - Troubleshooting, Maintenance & Overhauling work. - Time To Time Work on Maintenance Record filing system. - Building, establishing, & maintaining good relationship with clients - Providing Service Support After Sales Motorbikes. - Observing dealer point of sales & supervising them

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  PRAN-RFL Group

  • Asst.Operation Engineer.

    • Mar 2011 - Jun 2011

    -Troubleshooting, maintenance and overhauling work . -Time to time work on maintenance record filing system. - Prepare Daily Sales Report and forward it to management

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  Meghna Group Ltd

  • Gazipur,Bangladesh

  • Asst. Production Engineer

    • Oct 2009 - Feb 2011
    • Gazipur,Bangladesh

    - Production planning and Monitoring (Mitering, Tig Welding ,MiG welding, spot welding). -Raw material arrange, Correction of drawing, Maintenance(Compressor, pumps, Hydraulic Machines. -Power plant, Electrostatic painting plant) -Preparing daily Production Report . Supervising of Quality Control. -Report process & submitted to high authority