Experience

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  Sapia.ai

  • Sydney, New South Wales, Australia

  • Account Director

    • Apr 2023 - Dec 2023
    • Sydney, New South Wales, Australia

• 

  Wavelength

  • Sydney, New South Wales, Australia

  • Senior Learning Partner

    • Apr 2021 - Apr 2023
    • Sydney, New South Wales, Australia

• 

  MyRecruitment+

  • Sydney, New South Wales, Australia

  • Senior Account Director

    • Sep 2020 - Apr 2021
    • Sydney, New South Wales, Australia

• 

  Qualtrics

  • Sydney, Australia

  • Research Services Executive

    • Jan 2020 - Sep 2020
    • Sydney, Australia

• 

  Blackbaud Pacific

  • Australia
  • Software Development
  • 1 - 100 Employee

  • Business Development Manager

    • Apr 2016 - Dec 2019

    Coordinated and developed proposals in response to customer requests for not for profits in Asia, Victoria, South Australia and Western Australia.Understood customer priorities, strategic aims and business process architecture to offer advice on efficiency and value our product suite can offer.Facilitated migration from donor management software product (unit sales) to SaaS solutionUncovered value for large migration projects for existing and new customers.Provided first-line account support to strategic accounts.

  • Account Manager

    • Apr 2014 - Apr 2016

    Led account management for major portfolio of software & services targeted at NFP clients in AUSMaintained substantial client portfolio of NFPs, including major organisationsProvided first line account support to clientsFacilitated migration from donor management software product (unit sales) to SaaS solutionSupported release and integration of API for Raiser’s Edge donor management systemGrew mandate to include new business development, winning key contractsAchieved exceptional customer retention ratesDeveloped pipeline of opportunities to overachieve aggressive annual sales targetsUncovered and built value for large migration projects for existing and new customersDesigned new client communications products and protocols to deepen relationshipContributed to organisational brand development through networking and events.Overachieved monthly and full annual targets.

• 

  Canon Australia

  • Sydney, Australia

  • Channel Account Manager, Alliance Partner

    • 2013 - 2014
    • Sydney, Australia

    Oversaw significant portfolio for large commercial printers and imaging software.Developed collaborative relationships to drive additional and incremental business.Achieved substantial performance uplifts through multilevel relationship with partners.Facilitated major wins for channel partners.Migrated focus to reseller channel, liaising closely with national network.Orchestrated resources effectively to deliver on commercial expectations.Closed sales opportunities with Channel and Alliance Partners.

• 

  Good Business Consulting

  • Sydney, Australia

  • Trainee Consultant

    • 2011 - 2011
    • Sydney, Australia

    Developed strong skills in consulting on PR strategy. Provided client account management services.Produced media coverage, readership and other evaluative reports.Developed communication calendars for clients to systematise marketing and PR activities.

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  iiNet

  • Sydney, Australia

  • Customer Relationship Manager

    • May 2008 - May 2009
    • Sydney, Australia