Experience

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  KanTime Inc.

  • United States
  • Hospitals and Health Care
  • 1 - 100 Employee

  • Lead - Product Support Analyst

    • Jul 2021 - Present

  • Senior Product Support Engineer

    • Oct 2017 - Jul 2021

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  6th Energy Technologies Pvt Ltd

  • Bengaluru Area, India

  • Team Lead - NOC

    • Mar 2016 - Apr 2017
    • Bengaluru Area, India

    Lead Operations teamSupervise the daily working of engineersWork with Engineering and Customer Support closely on issues escalationsCo-ordinate with overseas teamProactive in handling issues for priority Incidents and ensuring resolution in timely mannerSupport all Service Infrastructure systems and servicesShould ensure that customer needs are properly defined and satisfactorily metIdentify and verify service impact to customersProvide second level escalations supportEvaluate or develop new tools to better manage the Service InfrastructureOversees the work of junior engineer to ensure that system requirements have been properly implemented and procedures carefully followed.Train other new team members as neededProvide ideas for the development of automated tools which enhances the capability of the engineersUpdate and maintain training material, systems documentation and policy and procedures manuals.

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  6th Energy Technologies Pvt Ltd

  • Incharge - Remote Monitoring Center (Ooredoo Mynamar Ltd.)

    • Oct 2014 - Dec 2015

    - Complete charge of Local RMC- Coordination between Customer and HO- Engineers movement planning- Fund Management.- Cost reduction analysis

  • PMO Executive

    • Aug 2010 - Oct 2014

    - Perform project manager tasks that are associated with all phases of the life-cycle of a project that includes planning, estimating, negotiation, financial management and closeout of individual projects or task order at large;- Creation, updation and maintenance of a variety of project controls that track the status of: individual projects, matters involving quality controls, safety, financial performance, close-out and other aspects of the projects. Analyze reports and use personal influence to create priorities that prevent delays to critical activities within the project;- Follows-up on pre-installation activities, e.g., confirming delivery dates of equipment & software or whatever we manufacture.- May act as liaison between Internal Team and Marketing Professionals involved in project implementation and assures that all contracted work is satisfactorily completed according to specifications;- Establish, monitor, communicate and maintain project schedules utilizing contemporary scheduling software such as Task Freak, dotProject, Excel, Power Point Presentations, Macromedia Fireworks;- Proactively identify issues that could lead to problems and facilitate solutions; Mainly, see to it that an Issue never becomes a Problem.- Assist in ensuring that all aspects of the project are compliant with all contract terms and legal requirements that govern the project and the community in which the project takes place;- Provide timely and cordial interaction with supporting work groups, such as accounting, HR, ICS, etc.- Participate in managerial activities that are related to project closeout to ensure timely completion;- Conducting customer satisfaction assessments electronically, by phone or email.

  • ISO - Co ordinator

    • Feb 2013 - Apr 2013

    • Ensure project consistency• Provide program management capability and standards• Provide standardization of tools and processes.• Provide better leadership.• Work with subject matter experts to create, review and process shop drawings and other submittable that are required to document the construction process.

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  Karnataka State Cricket Association

  • Bengaluru Area, India

  • Professional Cricketer

    • Jan 2000 - Dec 2013
    • Bengaluru Area, India

    All Rounder