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Rogério Luís Vieira Júnior is a seasoned program manager with expertise in delivering high-performance teams and projects. With a strong background in telecommunications, he has led teams at IG Networks, BRFibra Telecommunications Inc., and Digitel S/A, driving successful implementations and ensuring customer satisfaction. His experience spans over 7 years, including stints as a project manager, NOC coordinator, and service delivery coordinator. A holder of a Master of Business Administration (MBA) from Getulio Vargas Foundation, Rogério has honed his skills in people management, communication, and conflict resolution. Throughout his career, Rogério has demonstrated a unique blend of technical and leadership skills, with proficiency in Cisco technologies and a strong understanding of telecommunications projects. He has worked with various teams, including field technicians, supervisors, and managers, to deliver complex projects on time and within budget. His experience has equipped him with the ability to build strong relationships with customers, partners, and colleagues, ensuring seamless service delivery and customer satisfaction. Rogério's educational background includes a Bachelor of Engineering (B.E.) in Telecommunications from La Salle University Brazil and a Technician degree in Electrical/Electronics Equipment Installation and Repair from Frederico G. Schmidt High School.

Experience

    • Argentina
    • Telecommunications
    • 100 - 200 Employee
    • Program Manager
      • Mar 2020 - Present

    • Project Manager
      • Nov 2016 - Mar 2020

      Perform a general oversight over delivery process; including post-sales and last mile activation, helping the customer until the final acceptance. Manage polices to ensure high delivery performances; monitored timeline, making sure all schedules are fulfilled, ensuring FOC date.

    • NOC Coordinator
      • Jul 2016 - Oct 2016

      Manage a team of 3 supervisors and 20 individuals who supports the NOC operations; Making sure all customers and vendors are treated with courtesy and professionalism 24x7 all the time, including holidays.Third level on escalation list, serving as point of contact for management.

    • Service Delivery Coordinator
      • Mar 2015 - Jul 2016

      Service delivery coordination focused on relationship along with people (customers, partners, colleagues).Building, maintaining and sending weekly service reports, collaborating with Service Delivery Manager to remove all obstacles to customer satisfaction.

  • Digitel S/A
    • Alvorada, RS
    • Service Delivery Supervisor
      • Oct 2012 - Aug 2014
      • Alvorada, RS

      Leadership of field teams working in the implantation of microwave radios in major Brazilian states; maintained in knowledge about product offeredWorked to ensure the relationship with partner companies, customers, and owners of telecom towers.

  • Vogel Telecom
    • Porto Alegre e Região, RS - Brasil
    • Project Supervisor
      • Jul 2011 - Mar 2012
      • Porto Alegre e Região, RS - Brasil

      Team leader in site survey and telecommunication projects.

  • BRFibra Telecommunications Inc.
    • Porto Alegre, RS - Brasil
    • Field Technician
      • Jan 2007 - Jun 2011
      • Porto Alegre, RS - Brasil

      I worked as a field technician, installing wireless and wireline services, configurating equipment.

  • Brazilian Army
    • Porto Alegre Area, Brazil
    • Infantry Private
      • Jan 2006 - Jan 2007
      • Porto Alegre Area, Brazil

      Radio Operator Private in Brazilian Army.

Education

  • 2016 - 2019
    Getulio Vargas Foundation
    Master of Business Administration (MBA), Human Resources Management
  • 2010 - 2015
    La Salle University Brazil
    Bachelor of Engineering (B.E.), Engineering in Telecommunications
  • 2001 - 2005
    Frederico G. Schmidt High School
    Technician, Electrical/Electronics Equipment Installation and Repair, General

Suggested Services

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Industry Focus. “Telecommunications”

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