Bio
Experience
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Argentina
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Telecommunications
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100 - 200 Employee
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Program Manager
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Mar 2020 - Present
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Project Manager
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Nov 2016 - Mar 2020
Perform a general oversight over delivery process; including post-sales and last mile activation, helping the customer until the final acceptance. Manage polices to ensure high delivery performances; monitored timeline, making sure all schedules are fulfilled, ensuring FOC date.
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NOC Coordinator
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Jul 2016 - Oct 2016
Manage a team of 3 supervisors and 20 individuals who supports the NOC operations; Making sure all customers and vendors are treated with courtesy and professionalism 24x7 all the time, including holidays.Third level on escalation list, serving as point of contact for management.
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Service Delivery Coordinator
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Mar 2015 - Jul 2016
Service delivery coordination focused on relationship along with people (customers, partners, colleagues).Building, maintaining and sending weekly service reports, collaborating with Service Delivery Manager to remove all obstacles to customer satisfaction.
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Digitel S/A
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Alvorada, RS
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Service Delivery Supervisor
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Oct 2012 - Aug 2014
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Alvorada, RS
Leadership of field teams working in the implantation of microwave radios in major Brazilian states; maintained in knowledge about product offeredWorked to ensure the relationship with partner companies, customers, and owners of telecom towers.
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Vogel Telecom
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Porto Alegre e Região, RS - Brasil
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Project Supervisor
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Jul 2011 - Mar 2012
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Porto Alegre e Região, RS - Brasil
Team leader in site survey and telecommunication projects.
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BRFibra Telecommunications Inc.
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Porto Alegre, RS - Brasil
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Field Technician
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Jan 2007 - Jun 2011
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Porto Alegre, RS - Brasil
I worked as a field technician, installing wireless and wireline services, configurating equipment.
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Brazilian Army
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Porto Alegre Area, Brazil
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Infantry Private
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Jan 2006 - Jan 2007
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Porto Alegre Area, Brazil
Radio Operator Private in Brazilian Army.
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Education
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2016 - 2019Getulio Vargas Foundation
Master of Business Administration (MBA), Human Resources Management -
2010 - 2015La Salle University Brazil
Bachelor of Engineering (B.E.), Engineering in Telecommunications -
2001 - 2005Frederico G. Schmidt High School
Technician, Electrical/Electronics Equipment Installation and Repair, General
Suggested Services
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Industry Focus. “Telecommunications”
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