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Roger Rampuri Prec
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English Full professional proficiency
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Punjabi Professional working proficiency
- Technical Support
- Servers
- Troubleshooting
- Hardware
- Xbox 360
- Show all
Bio
Experience
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Sutton Centre Realty
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3010 Boundary Road
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Licensed Realtor
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May 2017 - Present
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3010 Boundary Road
Residential and Commercial Realtor
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Visier Inc.
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Vancouver, Canada Area
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Systems Analyst at Visier
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Jan 2017 - Jan 2019
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Vancouver, Canada Area
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Electronic Arts Canada
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Burnaby, BC
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Service Specialist 2
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May 2001 - Oct 2016
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Burnaby, BC
Supported HP, DELL and IBM desktop machinesExperience with MAC HardwareCreated images for desktop / laptops using Symantec GhostWorking knowledge of tools such as LANDesk, GoverLan, SCCM, PDQ, LansweeperProvided technical support, troubleshooting and diagnosed hardware and software problems for desktops, laptops and LANIn house tools such as Easy Recover, Knopix for data management and recoverMaintained Loaner Laptop inventory for traveling user baseAdministrated Cisco VPN / RSA tokens to the customer baseAdministrated Static DHCP, DNS assignment Responsible for managing Tape Backups for the VERITAS Tape Backup systemCISCO I/P phone deployment and maintenanceImplemented solutions to meet SLA targets, improve customer satisfactionCreated user mail boxes and provided support related to MS Outlook clientEnsured that requests for support are handled professionally, and that the highest quality of service was provided with regular follow-upProvided after hours emergency support and escalation for desktop and LAN issuesExperience with punch blocks for port activation and LAN testingAdhoc and customized 1:1 training sessions with Technicians to help increase their knowledge on areas they are weak inInvolved in the technical assessment technicians in the recruitment processDeveloped / coached Technicians using metrics for Response and Resolution targets to improve customer satisfactionImplemented solutions to meet SLA targets & improve productivity while cutting costsWorked with technicians to setup proper A/O's on a quarterly bases Managing daily operations of the staff and redistributed work accordinglyContributed to compensation review process on yearly basesPresenting the Corporate Security policies to all new hires on a weekly bases thru a PowerPoint presentation Acted as a escalation point on any technical related issues for Tier 1 & 2 supportManaged the Executive Support for all Executives at EA
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Education
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2017 - 2017UBC Sauder School of Business - REALTOR
Real Estate -
1988 - 1992
British Columbia Institute of Technology
Double Diploma in Comptuer Control and Power -
2017 - 2017
Vancouver Vocation School
Certification, Information Technology Project Management -
New Horizons - Computer Learning Center
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1988 - 1992
British Columbia Institute of Technology
Electronics Diploma, COMPUTER CONTROL -
Windermere Secondary High School
High School Diploma, Academic Sciences Program
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Industry Focus. “Real Estate”
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