Experience

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  Concentrix

  • Managua, Managua, Nicaragua

  • Sales Advisor

    • Nov 2020 - May 2023
    • Managua, Managua, Nicaragua

    • Achieve specific sales targets and maximizing sale opportunities on each and every call• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs.• Maintain broad knowledge of products, pricing, promotions, and pro...

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  GENERIC PHARMA GP SA

  • Nicaragua
  • Pharmaceutical Manufacturing
  • 1 - 100 Employee

  • Sales Management & Commercial Management Analyst

    • Mar 2016 - Oct 2017

    a) Prepare a sales report (units and values), containing the fulfillment of established goals, customer satisfaction, errors in the management, comparisons of previous months and possible solutions at weekly, quarterly, semi-annual and annual levels vs budget by zone, customers, products and including returns. b) Prepare a portfolio status report regarding the recovery budget and past due balances. c) Prepare weekly report of missing products. d) Make Purchase Order requests for foreign suppliers. e) Control and track orders in transit. f) Prepare the fuel report of all sales executives Extra-curricular Functions: a) Provide coaching, feedback to the sales team and coordinators for both pharmacy, veterinary and medical equipment, in preparation of a S.W.O.T b) Elaboration of the 4Ps. (price, place, promotion and product) and marketing strategies (dumping, benchmarking, psychological prices, trademarketing, branding, merchandising, alliances with associations). c) Manage and follow up on the agenda of meetings with the other departments and areas of the company and collaborate with all the logistics activities of the department. d) Follow up on the work plan of the sales coordinators, perfomance evaluation in the POS and Retail Sales

  • Regional Marketing Analyst (Panamá, Honduras and Nicaragua) Union Farma

    • Mar 2016 - Oct 2017

    a) Evaluate the Regional Pharmacy Sales Market and strategies to boost Sales - Panama, Honduras and Nicaragua. b) Establish an evaluation model in coordination with the Sales Management and Promotional Regional Coordination, which allows to know the progress and results of sales indicated in the regional strategic plan. c) Analyze and determine the profitability of the strategies that will be developed as proposals to the growth plan of the current products or new products of the regional commercial divisions. d) Serve as a link between the company and the advertising agency or promotions with which various services required for the various regional strategic campaigns are contracted. e) Preparation of per diem and regional fuel. f) Review the Metrics, work plan for regional medical delegates payment. g) Preparation of ck Requests for Marketing activities. h) Prepare the Sales Invoice of the Distributors. i) Decision making for the supervision of the team of medical delegates j) Coaching and roll play of the team of medical delegates. k) Preparation of Manuals, Procedures, regulations and policy on which the strategic plans of the regional Marketing area are based

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  Economart

  • Managua

  • Project Sales Advisor

    • Feb 2013 - Aug 2013
    • Managua

    Distributor of utensils, equipment, furniture for Hotels, Restaurants, Butchers, Supermarkets, Schools, Hospitals and Service Stations. Project Coordinator in the General Market Division. Functions: Proyect Coordinator in general market division  Supervision of the work plan of the team under my...

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  Aseguro S.A. (ACE Insurance)

  • San Jose, Costa Rica

  • Insurance Sales Supervisor

    • Jan 2012 - Jul 2012
    • San Jose, Costa Rica

    a) Supervisor of 40 Agents in Call Center. b) Preparation of daily and monthly reports and sales reports, based on SAP Program, Enterprise Monitor, DataViews, Access, Aspect, Unified IP, Advance List Management in Outbound and Inbound Calls. c) Preparation of reports and daily reports of real-tim...

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  MADISA BOSCH

  • La Uruca, San Jose, Costa Rica

  • Administrative Assistant, PT Sales Division AA

    • Jan 2011 - Dec 2011
    • La Uruca, San Jose, Costa Rica

    Functions: a) Preparation of sales projection and improvement of customer service b) Administrative Supervisor personnel of customer service (Automotive) in the POS and Retail Salesc) Buyer of Bosch products d) Sales Supervisor staff (Automotive). e) Call Center team supervisor f) Bosch Produc...

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  Municipalidad la Unión - Cartago, Costa Rica

  • La Unión de Cartago, Costa Rica.

  • Administrative Assistant

    • Jun 2010 - Feb 2011
    • La Unión de Cartago, Costa Rica.

    A- Service Platform - Customer Service Technical Customer Service Municipalidad la Unión - Cartago, Costa Rica. December 2010 – February 2011 B- Marketing in the Community Project of Villas de Ayarco (TCU). Comptroller Department Services University Professional Practice Munic...

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  Quality Contact Services (Qualfons Company) COS...

  • Zona Franca Metropolitana Heredia - Costa Rica

  • Customer Care Center and Outsourcing

    • Jan 2006 - Dec 2006
    • Zona Franca Metropolitana Heredia - Costa Rica

    Call Center – Customer ServiceCostumer Care Center and OutsourcingQuality Contact Services (Qualfons Company)Zona Franca Metropolitana Heredia - Costa Rica