See How Many Clients You're Missing Each Month
Simply enter your business email & Topline AI Agent will show you.
Rodolfo Ordoñez Jr.
- Claim this Profile
- Call Centers
- Team Management
- Bpo
- Training
- Customer Experience
- Show all
Bio
Credentials
-
A New Way to Think: Your Guide to Management Effectiveness (Book Bite)
LinkedInJun, 2023- Apr, 2026 -
Body Language Secrets for Powerful Presentations
LinkedInJun, 2023- Apr, 2026 -
Circles of Competence: Know Your Strike Zone
LinkedInJun, 2023- Apr, 2026 -
Good Vibes, Good Life (Blinkist Summary)
LinkedInJun, 2023- Apr, 2026 -
How to Command the Room, Connect with Your Audience, and Close the Deal
LinkedInJun, 2023- Apr, 2026 -
How to Make Your Voice Heard
LinkedInJun, 2023- Apr, 2026 -
How to Persuade When Facts Don't Seem to Matter
LinkedInJun, 2023- Apr, 2026 -
Public Speaking: Find Your Confidence
LinkedInJun, 2023- Apr, 2026 -
Handling Bad Bosses and Toxic Coworkers
LinkedInMay, 2023- Apr, 2026 -
How to Handle Conflict and Toxicity for Happier Workdays
LinkedInMay, 2023- Apr, 2026 -
Mentorship, Sponsorship, and Lifting Others as You Climb
LinkedInMay, 2023- Apr, 2026 -
A World without Email: A New Era of Productivity (Book Bite)
LinkedInApr, 2023- Apr, 2026 -
Awakening Compassion at Work (Blinkist Summary)
LinkedInApr, 2023- Apr, 2026 -
Backgrounder: Leadership Conversations with Different Personalities
LinkedInApr, 2023- Apr, 2026 -
Don't Take Yes for an Answer (Blinkist Summary)
LinkedInApr, 2023- Apr, 2026 -
How to Regain Control of Your Time, Energy, and Priorities
LinkedInApr, 2023- Apr, 2026 -
How to Use Negotiation Jiu Jitsu to Resolve Conflicts and Persuade
LinkedInApr, 2023- Apr, 2026 -
On Creative Productivity and Risk-Taking
LinkedInApr, 2023- Apr, 2026 -
The Science of Intelligent Achievement (Blinkist Summary)
LinkedInApr, 2023- Apr, 2026 -
The Upskilling Imperative (Blinkist Summary)
LinkedInApr, 2023- Apr, 2026 -
The Upward Spiral of Compassion
LinkedInApr, 2023- Apr, 2026 -
Accessing Your Brain’s Hidden Potential
LinkedInMar, 2023- Apr, 2026 -
Active Listening: The Secret to Effective Communication
LinkedInMar, 2023- Apr, 2026 -
Adopting the Habits of Elite Performers
LinkedInMar, 2023- Apr, 2026 -
Building Better Relationships through Listening and Validation
LinkedInMar, 2023- Apr, 2026 -
How to Beat Burnout, Exhaustion, and Stress
LinkedInMar, 2023- Apr, 2026 -
How to Confidently Negotiate Your Salary
LinkedInMar, 2023- Apr, 2026 -
How to Own Your Career and Build Your Dream Job
LinkedInMar, 2023- Apr, 2026 -
How to Speak with Effortless Confidence
LinkedInMar, 2023- Apr, 2026 -
Marketing Yourself to Maximize Career Opportunities
LinkedInMar, 2023- Apr, 2026 -
The Joy of Missing Out (Blinkist Summary)
LinkedInMar, 2023- Apr, 2026 -
Break Free from the Negative Chatter in Your Head
LinkedInFeb, 2023- Apr, 2026 -
Building a Broad Network of Influence
LinkedInFeb, 2023- Apr, 2026 -
Emily Cohen: Brutal Honesty as a Business Strategy
LinkedInFeb, 2023- Apr, 2026 -
Learn to Control Your Attention
LinkedInFeb, 2023- Apr, 2026 -
Mastering the Eight Paradoxes of Effective Leaders
LinkedInFeb, 2023- Apr, 2026 -
Mastering the Skill of Confidence
LinkedInFeb, 2023- Apr, 2026 -
Ready Aim Fire! (Blinkist Summary)
LinkedInFeb, 2023- Apr, 2026 -
Self Compassion When Compassion Is Difficult
LinkedInFeb, 2023- Apr, 2026 -
The Art of Impossible (Blinkist Summary)
LinkedInFeb, 2023- Apr, 2026 -
Turning Pressure into Power
LinkedInFeb, 2023- Apr, 2026 -
Emotional Intelligence for Project Managers (Blinkist Summary)
LinkedInJan, 2023- Apr, 2026 -
Getting People to Say Yes through the Power of Persuasion
LinkedInJan, 2023- Apr, 2026 -
How to Be Both Assertive and Likable
LinkedInJan, 2023- Apr, 2026 -
How to Resolve Conflict and Boost Productivity through Deep Listening
LinkedInJan, 2023- Apr, 2026 -
It's All Possible (Blinkist Summary)
LinkedInJan, 2023- Apr, 2026 -
The Better To-Do List: Interstitial Journaling
LinkedInJan, 2023- Apr, 2026 -
The Eight Essential People Skills for Project Management (Blinkist Summary)
LinkedInJan, 2023- Apr, 2026 -
The Neuroscience of Office Politics and Team Leadership
LinkedInJan, 2023- Apr, 2026 -
Think Again: The Art of Mental Flexibility (Book Bite)
LinkedInJan, 2023- Apr, 2026 -
Upstream: Solving Problems Before They Happen (Book Bite)
LinkedInJan, 2023- Apr, 2026 -
We Need to Talk (Blinkist Summary)
LinkedInJan, 2023- Apr, 2026 -
Communicating in the Language of Leadership
LinkedInOct, 2022- Apr, 2026 -
Communicating with Emotional Intelligence
LinkedInOct, 2022- Apr, 2026 -
Difficult Conversations about Politics at Work
LinkedInOct, 2022- Apr, 2026 -
Effortless: Make It Easy to Do What Matters (Book Bite)
LinkedInOct, 2022- Apr, 2026 -
How to Give and Receive Useful Feedback Every Month
LinkedInOct, 2022- Apr, 2026 -
How to Listen and How to Be Heard (getAbstract Summary)
LinkedInOct, 2022- Apr, 2026 -
How to Set Boundaries and Protect Your Time
LinkedInOct, 2022- Apr, 2026 -
Key Mental Shifts for Servant Leadership
LinkedInOct, 2022- Apr, 2026 -
Lose Your Fear of Asking Questions at Work
LinkedInOct, 2022- Apr, 2026 -
Managing Self-Doubt to Tackle Bigger Challenges
LinkedInOct, 2022- Apr, 2026 -
Managing Stakeholders in Research Projects
LinkedInOct, 2022- Apr, 2026 -
Nano Tips for Developing Magnetic Charisma with Shadé Zahrai
LinkedInOct, 2022- Apr, 2026 -
The Miracle Morning (Blinkist Summary)
LinkedInOct, 2022- Apr, 2026 -
The Power of Habit (Blinkist Summary)
LinkedInOct, 2022- Apr, 2026 -
The Three Secrets to Effective Time Investment (Blinkist Summary)
LinkedInOct, 2022- Apr, 2026 -
Training Your Mind to Overcome Pressure and Underperformance
LinkedInOct, 2022- Apr, 2026 -
Transitioning into Machine Learning Engineering
LinkedInOct, 2022- Apr, 2026 -
Unlocking Your Potential
LinkedInOct, 2022- Apr, 2026 -
Becoming a Great Conversationalist
LinkedInSep, 2022- Apr, 2026 -
Becoming an Impactful and Influential Leader
LinkedInSep, 2022- Apr, 2026 -
Humble Leadership: The Power of Relationships, Openness, and Trust (getAbstract Summary)
LinkedInSep, 2022- Apr, 2026 -
Leadership Tips, Tactics, and Advice
LinkedInSep, 2022- Apr, 2026 -
A Minute to Think: How to Conquer Busyness (Book Bite)
LinkedInAug, 2022- Apr, 2026 -
Building Your Team
LinkedInAug, 2022- Apr, 2026 -
Communicating with Empathy
LinkedInAug, 2022- Apr, 2026 -
Improving Your Focus
LinkedInAug, 2022- Apr, 2026 -
One-Minute Habits for Hybrid and Remote Working Success
LinkedInAug, 2022- Apr, 2026 -
The Most Powerful You: 7 Paths to Career Bliss (Book Bite)
LinkedInAug, 2022- Apr, 2026 -
Tips for Learner Engagement
LinkedInAug, 2022- Apr, 2026 -
Leadership Skills for The Future
LinkedInJul, 2022- Apr, 2026 -
Time Management Tips: Communication
LinkedInJul, 2022- Apr, 2026 -
Get Promoted Faster: Act Like a Leader
LinkedInJun, 2022- Apr, 2026 -
Get Promoted Faster: Grow Your Fan Club
LinkedInJun, 2022- Apr, 2026 -
Having Powerful, Advanced Conversations
LinkedInJun, 2022- Apr, 2026 -
How to Talk to Anyone (Blinkist Summary)
LinkedInJun, 2022- Apr, 2026 -
Compassionate Leadership
LinkedInMay, 2022- Apr, 2026 -
Leading from the Middle
LinkedInMay, 2022- Apr, 2026 -
The 3-Minute Rule: Say Less to Get More
LinkedInMay, 2022- Apr, 2026 -
15 Secrets Successful People Know about Time Management (getAbstract Summary)
LinkedInApr, 2022- Apr, 2026 -
Atomic Habits (Blinkist Summary)
LinkedInApr, 2022- Apr, 2026 -
Balancing Work and Life
LinkedInApr, 2022- Apr, 2026 -
Do the Work: Overcome Resistance (Blinkist Summary)
LinkedInApr, 2022- Apr, 2026 -
Overcoming Overwhelm
LinkedInApr, 2022- Apr, 2026 -
Rules for Rising Leaders
LinkedInApr, 2022- Apr, 2026 -
The Practices of High-Performing Employees
LinkedInApr, 2022- Apr, 2026 -
What Are Your Blind Spots? (getAbstract Summary)
LinkedInApr, 2022- Apr, 2026 -
Crucial Conversations (getAbstract Summary)
LinkedInMar, 2022- Apr, 2026 -
Crunch Time: How to Be Your Best When It Matters Most (getAbstract Summary)
LinkedInMar, 2022- Apr, 2026 -
Humane Productivity
LinkedInFeb, 2022- Apr, 2026 -
Humble Inquiry: The Gentle Art of Asking Instead of Telling (getAbstract Summary)
LinkedInFeb, 2022- Apr, 2026 -
Strategy: A History (getAbstract Summary)
LinkedInFeb, 2022- Apr, 2026 -
The Coaching Habit (getAbstract Summary)
LinkedInFeb, 2022- Apr, 2026 -
Influence Without Authority (getAbstract Summary)
LinkedInOct, 2021- Apr, 2026 -
The Five Thieves of Happiness (getAbstract Summary)
LinkedInOct, 2021- Apr, 2026 -
What to Do When There's Too Much to Do (getAbstract Summary)
LinkedInOct, 2021- Apr, 2026 -
Why Motivating People Doesn’t Work . . . and What Does (getAbstract Summary)
LinkedInOct, 2021- Apr, 2026 -
20 Questions to Improve Learning at Your Organization
LinkedInSep, 2021- Apr, 2026 -
How to Set Goals When Everything Feels Like a Priority
LinkedInSep, 2021- Apr, 2026 -
Human-Centered Leadership
LinkedInSep, 2021- Apr, 2026 -
Powerful Prioritization with the 80/20 Rule
LinkedInSep, 2021- Apr, 2026 -
Proven Tips for Managing Your Time
LinkedInSep, 2021- Apr, 2026 -
Speaking Confidently and Effectively
LinkedInSep, 2021- Apr, 2026 -
The Future of Workplace Learning
LinkedInSep, 2021- Apr, 2026 -
The Leader Habit (Blinkist Summary)
LinkedInSep, 2021- Apr, 2026 -
The Six Morning Habits of High Performers
LinkedInSep, 2021- Apr, 2026 -
Why Trust Matters with Rachel Botsman
LinkedInSep, 2021- Apr, 2026
Experience
-
TDCX
-
Metro Manila, National Capital Region, Philippines
-
Sales Training Manager
-
Nov 2020 - Present
-
Metro Manila, National Capital Region, Philippines
• Deliver training workshops to both new and existing operational staff.• Develop the training road map for all the current processes and sub-processes of the account including the documentation, execution, and measurement structures.• Produce and prepare a wide variety of training materials. • Offer ad-hoc training support across the operational teams. • Continuously liaise with staff across the operational teams with the aim to provide the highest standard of training for all departments. • Work with other stakeholders to plan and organize training strategies. • Undertake long & short-term training projects. • Recommend improvements to training and processes to ensure material remains fresh and relevant.• Scope to develop in delivery of training in other business areas.
-
-
-
-
English Specialist
-
Apr 2019 - Jul 2020
• Communicates with Senior Account Owners and Account Owners of the APAC Business Units regarding projects and initiatives related to soft skills.• Manages the Manila South Soft Skills Team (MSST) coaches assigned to the APAC BU accounts.• Provides recommendations on how to improve new hire and BAU performance.• Reports the status of projects and initiatives to senior management of Operations and other stakeholders.• Mentors and conducts coaching for the frontline line supervisors under my supervision.• Conducts Training Needs Analysis (TNA) for New Hire and Outlier Management projects.• Responsible in creating project plans and modules depending on the account needs and requests.• Communicates and reports to the MSST Core group and management team.• Conducts and calibrates account owners with SECS and Call Maturity (Communication Skills).
-
-
-
-
System Trainer
-
Aug 2018 - Jan 2019
• Responsible in creating Instructor Led Training materials (ILTs) and user guides for their systems in APAC.• Conducts facilitation through classroom training and online (WebEx).• Coordinate with our offshore counterparts for the development of training materials that is specific to their processes and country.• Do business engagement and travel to gather information about processes being conducted per country. My recent travel was in Taipei, Taiwan.
-
-
-
-
Trainer
-
Jun 2011 - Mar 2018
• Supported Operations and Quality through training initiatives with the improvement of client-mandated KPIs like Quality of Support (QOS) and save rate. • Directly reports to offshore clients with regards to training and process improvement.• Responsible in doing case studies that helps in process efficiency for both sales and technical in a Business to Business (B2B) line of business.• Universal Trainer (UT) Certified to facilitate both CCT and PST for Convergys Accounts.• Facilitates new hire training for Microsoft Skype Email, Chat Support, Office 365 Sales, Retention and Commerce Billing.• Trained and certified to facilitate Mobile Customer Care (MCC) in the OPTUS offices in Melbourne, Australia.• Awarded Best Trainer during the Best of Best (BOB) event of October 2012.• Well-versed in delivering Scenario-Based Training (SBT) for OPTUS.• Conducts facilitation of Product Specific Training. Particularly Customer Service and is usually tasked to launch important and critical initiatives from both Convergys and OPTUS
-
-
-
-
Senior Training Officer
-
Jan 2005 - Jun 2011
• Certified Six Sigma Yellow Belt• Awarded multiple times as being the Best Trainer for the Xbox Account. • Trained and launched Xbox Live Billing and Save in our Harte-Hanks facility in Texarkana, Texas.• Conducts Training Analysis and Design prior to the facilitation of Training Classes, whether recurrent or new hire client specifics.• Conducts facilitation of Product Specific Training. Particularly Customer Service, Network Connectivity, Account related Issues such as billing and Customer Retention and various other Lines of Businesses.
-
-
-
-
Customer Service Representative
-
Jun 2004 - Dec 2004
• Handled Inbound Sales and Customer Service for MCI, a telecommunications company in the United States. • I was responsible for handling customer inquiries ranging from Billing and Internet Connectivity.• Also handled Inbound Sales for new subscribers and proactively offered other services for existing customers.
-
-
-
-
Customer Service Representative
-
Sep 2003 - Mar 2004
• Handled Directory Assistance for United States and Canadian Listings. • Offered customer service for customers inquiring about listings ranging from businesses and public utilities.
-
-
-
-
Graphic Artist
-
Jan 2001 - Oct 2001
• Was responsible for creating designs for various publications owned by the company. • I was also responsible for creating original designs for publications like Animal Scene and Pet's Edition. • Contributed various articles for the newspaper spread and magazines.
-
-
Education
-
1994 - 2000University of Santo Tomas
Bachelor of Fine Arts (BFA), Advertising -
1984 - 1994
Our Lady of Perpetual Succor College
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Outsourcing and Offshoring Consulting”
Need a custom project? We'll create a solution designed specifically for your project.
References
Social Profiles
Community
