Experience

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  Del Monte Fresh Produce N.A., Inc

  • Costa Rica

  • Regional IT Director CECAB

    • Nov 2020 - Present
    • Costa Rica

    Managing Regional IT operations and digital transformation for Central America, Colombia, Ecuador and BrazilLeader of the Infrastructure, Applications, Compliance, Security and Technical Support Teams

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  ASECCSS

  • Costa Rica

  • Director of IT

    • Aug 2017 - Nov 2020
    • Costa Rica

    * Director of IT in a Corporation with Financial and Hospitality lines of business.leading a a team of 30+ infrastructure, service desk and application development engineers• Responsible for the execution and alignment of all IT operations to ITIL, CMMi and COBIT frameworks.• In charge of the IT project portfolio and digitization strategy, managing more than 20 projects and 100 initiatives.• Transformed the IT department implementing new best practices, ITSM tools, KPI’s and training, increasing customer satisfaction (95%+), 24/7 service availability, cybersecurity, continuity and applications reliability using Cloud Services.

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  Cecropia Solutions

  • San Jose

  • Development and IT Director

    • Feb 2015 - Feb 2017
    • San Jose

    • In charge of all operations of a Technology department (+70 technology consultants) in a Nearshore Outsourcing Company that delivers IT Services to fortune 500 and medium sized customers in USA attending verticals like: Energy, Health Services, eCommerce, Finance, Education and IoT; using technologies such as AWS, Azure, Java, .Net, Python, C++, NetSuite, JavaScript, Swift, Android, IOT, Big Data among others.• Responsible for the implementation, monitoring and availability of the infrastructure in 2 Technology Centers.• Responsible for the success of all the project portfolio and definition, negotiation and monitoring of IT services delivered by the Company.• Part of the Executive Team and report continually to the Board of Directors defining and monitoring strategic goals, budgets and KPI’s, maximizing financial and quality results of services and projects.• I established best practices and processes to be used in the IT sites (Scrum, Kanban, ITIL, CMMi, PMI and Information Security), with the objective of improving the quality of services provided to our customers.• I mentored and coached the Project Managers, Scrum Masters and Team Leaders, generating impact in the success rate of the projects, increasing our customers’ satisfaction. Also, I worked directly in contact with customers from different industries and sizes understanding requirements and negotiating, setting and monitoring SLA's and creating plans to improve deviation of commitments made.

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  ACORDE

  • Costa Rica

  • Director of IT

    • Jul 2007 - Jan 2015
    • Costa Rica

    • Responsible for IT Department including the Strategic Plan, IT Asset Management Process, IT Risk plan and IT Budget creation, execution and control for a Financial Institution.• Hire, Grow and Lead the Service Desk, Infrastructure and Development teams and external contractors (12 FTE’s).• Lead automation projects related to CRM, BPMS, ERP, and Business Intelligence using .Net, Java and Oracle technologies. Also I leaded the connectivity project between 7 branches, headquarters and payment banks.• Responsible for planning, implementation and SLA’s achievement of the IT Infrastructure based on Dell, Cisco, Watchguard, Oracle and Microsoft Technologies (+50 Servers and 3 Datacenters)• Implementation of COBIT and ITIL processes (Service Catalog, Service Level Definition, Service Desk, Availability, Capacity, Continuity Incident, Problem, Change, and Configuration) and ISO 27001 Security Policy to improve the quality of the IT operation.• Implemented and leaded the Business Continuity Process and Team, and the high availability and contingency Data Centers using Cloud Computing services.

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  Legend-IT

  • Costa Rica

  • Consultant and Owner

    • Jul 2007 - Nov 2012
    • Costa Rica

    • General Manager of a Software Company that develops applications to Financial and Banking businesses using .Net and Oracle.• Development of Investment, Trust Management, Credit and Accounting Applications.for Banco Improsa, Improsa SAFI, Fiduciaria Brunca among others.• Technologies: CSharp, Oracle, Devexpress

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  Hewlett Packard Enterprise

  • Costa Rica

  • Project Manager

    • Mar 2005 - Jul 2007
    • Costa Rica

    • I created and leaded the SAP Support and Implementation Practice in 2 FICO Modules for LATAM. This included labors of Project Management, Problem Resolution, Change Management, System Analysis, Configuration and Coordination with Several resources from Latin and North America.• I integrated the 2 FICO Modules between P&G and Gillette; also, I migrated the South Cone and North America system to operate under the Global Model of the Organization. • Qualified as one of the Top Performers in the account.

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  ACORDE

  • Costa Rica

  • IT Manager

    • Oct 1998 - Mar 2005
    • Costa Rica