Experience

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  Stefanini

  • IT Service Desk

    • Jun 2014 - Present

    • Resolves Level 1 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution• Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up. • Works on HelpDesk related projects as assigned by sup...

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  24/7 Media Inc.

  • Technical Support Tier II

    • Nov 2012 - May 2014

    • Provide residential customers with high level technical support for Cable Internet and Terms of Service in a manner that is consistent with Company’s policies, procedures, quality standards, customer needs and applicable local, state, and federal policies• Provide advanced customer support by...

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  Aegis People Support

  • Customer Service Representative

    • Aug 2009 - Nov 2012

    • Comprehensive written and verbal communications• Possess sound judgment with excellent problem solving skills• Highly organized and ability to balance multiple task simultaneously • Ability to work independently as well as part of the team• Good motivator with excellent customer service skills ...

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  NATIONAL BOOK STORE, INC.

  • Section Head/Supervisor

    • Jan 2006 - Jan 2007

    Work closely with supplier to coordinate with the delivery of products Plan and manage the work of the Section, prepare work plans, ensure a balanced workload distribution, monitor work performance and assess staff development needs.Managing the sections assigned Lead and guide new hires for com...