Experience

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  Mcgovern Automotive Group

  • Customer Experience Manager
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  McGovern Automotive Group

  • Customer Experience Manager

    • Dec 2023 - Present
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  McGovern Honda of Boston

  • Client Services Manager

    • Dec 2021 - Present

  • Internet Sales - McGovern Honda of Boston

    • Sep 2015 - Dec 2021

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  Not Your Average Joe's

  • Medford, MA

  • Host / Sales

    • Feb 2015 - Sep 2015
    • Medford, MA

    Semi-Private Dining Sales / Greeting and Seating of Guests

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  Maggiano's Little Italy

  • Boston, MA

  • Sales Manager

    • Apr 2010 - Dec 2011
    • Boston, MA

    Private Dining, Events, Sales and Marketing

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  Smith & Wollensky Restaurant

  • Boston, MA

  • Director of Private Dining Sales

    • Jan 2009 - May 2009
    • Boston, MA

    Created new tag line for the unique Boston location, The CastleResponsible for selling groups as small as 10 and up to 250Scheduled, solicited and executed sites as well as gave historical tours of The CastleWorked in collaboration with The Park Plaza Boston Sales Office so that S&W could bec...

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  The Palm Restaurant

  • Boston, MA

  • Sales Manager

    • Feb 2007 - Jan 2009
    • Boston, MA

    Fostered a relationship with and hosting the Greater Boston Concierge Association's Annual Gala on January 11, 2009Sold 25% of total food and beverage revenue for Boston's Copley Square locationIn charge of selling 3 private dining rooms and semi-private areas within the restaurantHelped ...

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  Peabody Hotel Group

  • Somerville, MA

  • Catering Sales Manager & Wedding Specialist

    • May 2004 - Feb 2007
    • Somerville, MA

    Sole Catering Sales manger for a 184-room full service hotel with 8,000 square feet of meeting and function space including a 3,500 square foot grand ballroomAttained budgeted goals in food, beverage, meeting room rental, and audiovisual resourcesWith a focus and expertise of weddings, increased ...

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  Westin Waltham-Boston, (Starwood Hotels)

  • Waltham, MA

  • Social Catering Sales Manager & Wedding Specialist

    • Jul 2006 - Dec 2006
    • Waltham, MA

    Achieved 97% of budgeted quarterly revenue goal at the completion of third quarterSold five weddings with minimums of $20,000.00+Helped design new wedding website for hotelBooked the Second Annual New England Hispanic Bridal and Quinceañeras ExpoResponsible for taking over, overseeing and executi...

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  Seaport Hotel and World Trade Center

  • United States
  • Hospitality
  • 100 - 200 Employee

  • Wedding Consultant

    • Nov 1998 - Nov 2003

    Responsible for customizing menu proposals, banquet event orders, floor plans, price itemization of invoices, resumes, and guarantees based on information provided by clients planning a weddingDetermined any related business potential associated with the wedding such as rehearsal dinners, brunches, and wedding showersRepresented the needs and expectations of the client to all internal operational departmentsAligned event specifications (hotel rooms/function space) with the hotel and Trade Center to ensure successful weddingsMonitor hotel room blocks and adjust their specifications as needed to meet the needs of the client as well as the hotel. Attended weekly Rooms Merchandising meetings to communicateConducted site inspections and taste meals aimed at familiarizing clients with the facility specifically in regards to the options and standards. Inspected rooms and ballroomsPrepared and reviewed invoices, purchase orders, and miscellaneous slips to ensure proper billing. Scheduled and billed Massport fire details, security details, and vendors as needed

  • Assistant Guest Services Manager

    • Jan 1998 - Nov 1998

    Responsible for supporting the Guest Services Manager and the General Manager in the opening of the Seaport Hotel on May 1, 1998Created standards and guidelines for the Front Office operationsAppointed to create the "MOD" manual and its standards and guidelines for the weekend "MOD" program to be implemented after the May 1 openingInterviewed, hired, and trained Guest Service Representatives prior to the hotel's opening.Assisted in "simulation week" the last week of April 1998 before going "live".Provided ongoing training to the unique rotation of Guest Service Representatives as Doorpersons, Bell persons, Concierge as well as Front Desk AgentsParticipated in the active rotation of managers from AM, PM, and overnight shifts in an effort to achieve complete trainingResponsible for overnight staff at one point and trained the night audit procedure to employees

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  Lenox Hotel

  • Boston, MA

  • Hotel Manager

    • Mar 1993 - Nov 1997
    • Boston, MA

    Responsible for overseeing the entire operations of the hotel in the absence of the General Manager. Provide assistance to all departments in resolving problems and disputesAppointed as representative to the Six Continents Membership of the Intercontinental and Global Forum Partner HotelsAssisted...

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  Boston Back Bay Hilton

  • Boston, MA

  • Senior Concierge

    • Mar 1990 - Mar 1993
    • Boston, MA

    Originally appointed as a Reservation Sales Agent, cross-trained as a Front Desk Attendant participated in seminars pertaining to guest relationsSuccessfully completed course in Front Office ManagementAssisted guests with travel plans, theater tickets, dinner recommendations and arrangementsFacil...