Experience

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  Poyant Signs

  • New Bedford, Massachusetts, United States

  • Project Manager

    • Feb 2023 - Present
    • New Bedford, Massachusetts, United States

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  True North Nutrition

  • Massachusetts

  • Business Owner

    • Jul 2016 - Present
    • Massachusetts

    Wellness coaching and products distribution center offering healthy meal replacement shakes, energy green teas and positive vibes.

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  Art Packaging Products - Shenzhen

  • Greater Boston Area

  • Director of U.S.Business Development

    • Jul 2016 - Mar 2023
    • Greater Boston Area

    Responsible for securing and developing relationships with US Retail vendors and Retailers, specializing in top and bottom and hinge boxes, as well as cards, tags, labels, and assorted packaging Strong background in the jewelry and accessories industry Liaison between the China factory and US customer baseProvides flexible negotiations on pricing and lead time from the factoryResponsible for all direct communication with the China team in order to minimize communication challenges for our US customersDaily actions-Customer Relations-Product Development-Project Management-Sales

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  Southcoast Health

  • Director of Clinic Quality

    • 2015 - Jul 2016

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  Contempo Card Company

  • Providence, Rhode Island

  • Account Manager

    • Mar 2014 - Jun 2015
    • Providence, Rhode Island

    Cross-communicationInterdepartmentalIntradepartmentalExternal written and verbal communicationProduct DevelopmentTaking ownership of a jobEnsuring goes through effectivelySalesUp selling to customers to try to sell moreEmphasis on problem solvingResults obsessedFashion Packaging Proficiency

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  Assembled Products Corporation

  • Customer Service Manager

    • Aug 2005 - Jul 2013

    • Routinely developed Customer Service/Technical Support Department functions and responsibilities.• Created a department database for logging and tracking calls and ran daily reports on customer issues.• Coordinated Customer Service/Technical Support feedback with Product Coordinator, Sales Team, Procurement and Marketing to improve business Model

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  Member Services, Inc.

  • Regional Sales Manager

    • Mar 2006 - Sep 2007

    • Marketed Sam’s Club member benefits programs to auto dealers. Led sales team in regional growth.• Utilized management skills in maintaining lasting relationships with clients and regained lost business.• Lead sales team in regional growth.

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  Robert Half Technology

  • Account Executive

    • Nov 2005 - Mar 2006

    • Exceeded weekly goals consistently by utilizing proven success in communication and negotiation.• Managed a target list of 125+ accounts; completed several Sales/Marketing/Management training seminars.• Showed proven success in communication and negotiation.• Completed several in depth Sales/Marketing/Management trainings

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  THK

  • Account Manager

    • Dec 2002 - Jul 2005

    • Deeply experienced in providing sales support assistance to District Managers/Sales while developing new customer base by working within the field and directly with customers to gain back lost business.• Processed Quotes, Orders and Inquiries for 154 accounts, and handled RMAs with accounting, shipping, and order control

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  Specialty Supply and Marketing Inc.

  • Customer Service Supervisor

    • Feb 2000 - Mar 2004

    • Managed a department of 9 CSR’s/Purchasing Assistants and Billing Specialists • Developed and integrated a new system/process to streamline work flow and create a higher level of efficiency• Concentrated on troubleshooting and problem solving with product information and availability, pricing and billing in customer relations