Experience

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  John Wiley and Sons

  • Circulation Manager / Business Process & Support Specialist

    • Nov 2007 - Present

    • Responsible for managing incoming journals and transferring out journals for US based client subscriber data. Research and provide detailed internal due diligence.• For incoming journals, assess incoming subscription list data; estimate conversion timeframe and need for additional staff. Conve...

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  Blackwell Publishing

  • Circulation Manager

    • 2000 - 2007

    • For every permitted incoming journal, transferred USPS mailing permits. Completed appropriate forms; sent application and payment to Boston US postal representative. As a result, obtained permits to enable use of lower mailing rates for incoming journals.• Managed a complex schedule of planned ...

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  Blackwell Science

  • Journal Fulfillment Manager

    • Jan 1996 - 2000

    • Created policy and procedures manual; trained customer service representatives on phone etiquette, order processing, and customer account maintenance to support product management and ensure quality control.• Led the purchase process and managed the project to implement new fulfillment database...

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  Butterworth-Heinemann

  • Journal Fulfillment Manager

    • Sep 1986 - Dec 1994

    Supervised daily operations including customer service, contract renewals, and order processing. Managed 5 employees and trained all customer service representatives. Collaborated with Finance, Editorial, Production and Marketing departments to implement marketing campaigns to increase customer b...