Experience

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  Sigma Gamma Rho Sorority, Inc.

  • Cary, North Carolina, United States

  • Remote Training & Development Specialist

    • Mar 2023 - Mar 2024
    • Cary, North Carolina, United States

    In partnership with Organizational Leadership to develop, implement, evaluate, streamlined training programs for new and existing employees across org-wide departments.Collaborate with department leaders to identify training needs and tailor programs to address specific skill gaps.Design and delivered engaging (virtual and in-person) training sessions, workshops, and materials that align with industry best practices and company objectives.▪Utilized various training methodologies, including exercises, e-learning, and on-the-job training ensuring impactful & effective learning outcomes.Evaluate training effectiveness, through assessments, feedback, and key performance indicators.▪Remain abreast of industry trends, new technologies, and best practices to continuously improve training content and delivery methods.Revamped specific programs to drive departmentally focused engagements, ensuring alignment between competencies in leadership developmentDeveloped departmental SOPs, training curriculums, learning content using related systems IMIS, Top Class LMS, SharePoint.

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  Maximus

  • New York, New York, United States

  • Remote Learning and Development | Training Specialist

    • May 2021 - Dec 2022
    • New York, New York, United States

    Create and develop training curriculum and training materials based on proven adult learning techniques including ADDIE, Rapid Course Development, and Adult Learning Theory.Create and develop training scenarios and updates comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis.Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.Teach instructional programs in accordance with training or other course requirements and organize materials to be presented.Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculum.Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence.

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  Bronx Workforce1 Career Center

  • Bronx, New York, United States

  • Justice Involved Career Advisor

    • Jul 2020 - Apr 2021
    • Bronx, New York, United States

    RecruitingProactively source and recruit potential candidates for on-the-job training; screens candidates for eligibility for on-the-job training; connect candidates with Workforce1 resources and/or refer candidates to SBS Account Manager for on-the job training Portfolio ManagementOversee a portfolio of on-the-job training candidates and ensure that necessary documents are submitted; ensures deadlines are met, and problems are solved in a timely manner; manages client relationships with training candidates to ensure high-quality service deliveryData CollectionCollect and record all necessary data to ensure complete registration of trainees; ensures that project records in Customer Relationship Software system are up-to-date and accurate program improvement and coordinationAnalyze jobseeker needs and makes recommendations on process improvements to better address challenges long-term unemployed jobseekers face; identifies opportunities for and cross-refer to opportunities for other types of training and/or job placement

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  Equus Workforce Solutions

  • Bronx, New York, United States

  • Employment Counselor | Re-Entry Services

    • Jul 2020 - Apr 2021
    • Bronx, New York, United States

    Conducts outreach and in executing recruitment processes consistent with the program goals and objectives; Administers multiple evidence-based assessments including Accusation, a soft skills assessment tool; Department of Labor’s O*NET Interest Pro­filer; and My Next Move to assess their occupational skills & interests.Utilize assessment results to inform the development of the participants’ career plan which will take the form of the Individual Services Strategy Plan (ISSP), includes employability skills, interests, and identified career pathways.Provide guidance and monitor individual participant employment and career development activities as outlined in the ISSPs in order to track progress of their progress toward attainment of identified employment goals.Delivers employability skills training, provides career guidance and mentorship to participants and performs strategic planning for marketing to targeted industries and assigned high-demand occupation business zones.Meets goals as outlined in Employment Service Plan(s); initiates and maintains ongoing personal contact with a variety of business and industry representatives as well as job placement/training agencies to promote programs for participant placement.Collect data from employers related to job orders including job requirements and skills and matches skills with applicant qualifications; refers qualified applicants to employers and conducts necessary follow-up when applicants are placed in positionCoordinates outreach and recruitment activities such as job fairs and recruitment events; assist participants in assessing their job skills for positions; instruct in job seeking, application procedures, resume writing, interview preparation and job retention; work with participants in preparing job search portfolios; provides job search/career information workshops and presentations;

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  Rising Ground

  • Yonkers

  • Employee Development Specialist

    • Mar 2019 - Mar 2020
    • Yonkers

    Oversees aspects of Career Services including the quality of the services provided, assignment of staff responsibilities in areas of counseling services, classroom teaching, career educational outreach programming, data management, assessment of services, conduct career fair and career educational workshops and programs, and staff training; Offers input into policy formation and implementation, quality improvement, and programmatic changes; works closely with the Director, Unit Heads, Supervisors, and Teams on planning, developing, implementing workshops, training programs to complement the existing learning and development frameworks;Advocates for career services resources and lead efforts to develop and implement policies and procedures ensuring the delivery of quality those services agency-wide; assist with reviewing and refining programming goals and objectives by strategically aligning training and development, etc. with the department and organization;Assist with research, data collection, analysis, assessment and evaluation, time-framing, monitoring and most importantly measuring impact for effective reporting and meeting new and existing incentive priorities.

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  SUNY Westchester Community College

  • Yonkers, NY

  • Employee | Student Development Specialist

    • Mar 2018 - Mar 2019
    • Yonkers, NY

    Effectively and coordinates efforts with Programs Specialists, Admissions, Academic Affairs, and College Connections to ensure students were informed and connected to needed services; Creates marketing materials and develops campaigns to adequately promote programs, services, and events to the larger community through facilitating workshops, seminars, and presentations, Develop weekly, quarterly, annual reports and strategic reports, processed job referrals and met with employers to develop new opportunities. Assists with the planning, workshop development, formulated career lesson plans for existing vocational programs to increase levels of workforce preparedness and employability of students upon program completion

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  The New York Public Library

  • Bronx, New York

  • DEPARTMENT HEAD - Careers, Education and Information Services (CEIS)

    • May 2012 - Feb 2018
    • Bronx, New York

    Expanded access to programs, services, and events to branch libraries across the boroughs, initiated, developed and maintained strong relationships with diverse representatives from community boards, community partners, neighborhood associations, nonprofit and faith-based organizations, and social service agencies.Planned, developed, organized and managed event execution from inception to completion, including, scheduling, event logistics, pre-event prep, on-site support, and event close-out; handles the tasks of recruiting, training and supervising the work of volunteers and interns as well as develop methods for recognizing their effortsManages multiple diverse projects; meets deadlines in a fast-paced, demanding environment; served as a resource by supporting and empowering communities to actively address pressing issues such as unemployment, low educational attainment, and financial instability; ensures that the needs of culturally and economically diverse communities; identifies and removes barriers to participation.Facilitated community conversations and focus groups with diverse groups to share information and resources creating an environment in which people of varying ages and from all backgrounds feel they have a voice in issues that affect their lives; building a culture of enlightened, engaged, and empowered citizens and informing decision-making.Applied principles of influence systems such as teaching, leading managing, planning, coordinating and controlling; exercises independent judgment to apply and principles for developing approaches and techniques to problem resolution; embodies decision-making and creative principles

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  Center for Employment Opportunities

  • Bronx, New York

  • PROGRAMS MANAGER - Re-Entry Guidance Counselor

    • Nov 2010 - Dec 2012
    • Bronx, New York

    Supervised and balanced team responsibilities including; setting goals and objectives; exhibits objectivity and openness to others' views; gives and welcomes feedback;Contributes to building a positive team spirit and puts the success of team above own interests; effectively manages budget and day to day operationsBuild trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions; communicate with other departments and Senior Level Managers to resolve issues; interpret and communicate procedures and company policies to staff.Oversee the reporting, recording, and analysis of data to ensure consistency, accuracy, completeness, and relevance to organization goals and objectives; track, analyze, and provide feedback to ensure accurate information and reporting of information for decision-making purposes

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  MIGDOL Organization

  • New York, NY

  • Director of Transitional Housing

    • Aug 2008 - Nov 2010
    • New York, NY

    Effectively manage residence and monitor the program’s effectiveness by ensuring that it achieves the goals relative to the placement of clients into permanent housing, securing employment and establishing stability;Manage program’s multi-disciplinary team, which will include Housing Specialists, Employment Specialists, Case Managers, Retention and Recreation staff ensuring an integrated service plan addressing primary goals of the program and that each component supports and facilitates the clients’ progress.Analyzed, developed and implemented procedures and policies to ensure the quality of service sustainability; assures a safe and healthy environment, according to City, State, and Federal regulatory guidelines.Provided coaching, training, and development to all staff, as needed; coordinates staff training, including implementation of in-service training; recruit, hire and train staff in accordance with personnel policies and procedures;Ensured that all staff received timely and quality performance evaluations; consults Human Resources Department on all staff discipline or possible termination issues prior to any action being taken.