Bio
Credentials
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ITIL IT Service Design
PEOPLECERTAug, 2015- May, 2026 -
ITIL Service Strategy Certification
PEOPLECERTAug, 2014- May, 2026 -
ITIL Continual Service Improvement Certification
PEOPLECERTOct, 2013- May, 2026 -
ITIL Foundation Certification
Loyalist Certification ServicesJul, 2012- May, 2026 -
Certified Scrum Product Owner® (CSPO®)
Scrum AllianceSep, 2021- May, 2026
Experience
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Technical PM
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Jan 2023 - Present
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Netherlands
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Financial Services
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700 & Above Employee
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Senior IT Manager (Global Systems)
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Oct 2021 - Jan 2023
Manage the Transamerica Public Web and Secure development teams. Focusing on partnering and collaborating with Transamerica and Global Technology Service in support of customer-facing digital platforms.
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Lead Client Service Manager
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Mar 1998 - Dec 2021
Service management focused on developing, operating, and delivering workflow services that provide value and are aligned with the business objectives.
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APAC Customer Services
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Cedar Rapids, Iowa Area
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Outbound Finance Programming Team Lead
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Jun 1996 - Mar 1998
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Cedar Rapids, Iowa Area
Responsible for software development for the Finance Outbound business unit. This included client communication, and software development management for a team of eight developers.
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Alliant Energy
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Cedar Rapids, Iowa Area
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Senior Software Engineer
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Mar 1985 - Jul 1996
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Cedar Rapids, Iowa Area
Provided tehcnical support for the Energy Management System, used to monitor and control generation and tranmission of electrical power.
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Education
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1986 - 1989Mt. Mercy College
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1983 - 1985Kirkwood Community College
Suggested Services
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Industry Focus. “Computer and Network Security”
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