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RJ

Robin Johnson

Customer Care Manager at Venus
Intro Book
Experienced customer service and marketing leader with 27 years of experience.
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Location
Neptune Beach, Florida, United States, US
Skills
  • Customer Service
  • Social Media Marketing
  • Marketing
  • Leadership
  • Management
  • Show all
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Bio

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Robin Johnson is a seasoned customer service and marketing professional with 27 years of experience in managing teams, developing marketing strategies, and providing excellent customer care. She has expertise in social media marketing, event planning, and leadership, with a background in nursing and psychology. Robin has held various roles, including Customer Care Manager at Venus and Heart Cath Nurse at Memorial Hospital, and has worked in executive secretary positions at the World Bank and International Bank for Reconstruction and Development (World Bank).

Experience

  • Venus
    • Jacksonville, FL
    • Customer Care Manager
      • Feb 1997 - Present
      • Jacksonville, FL

      Manage group of online customer care reps, credit card services group, and tracing group, all consisting of 20+ employees. Communicate with customers via letter, email, chat or telephone, handling escalated situations personally. Assist Department Director and Call Center Manager as needed with various tasks involved in the day-to-day running of the department.

  • Memorial Hospital
    • Jacksonville, FL
    • Heart Cath Nurse
      • Sep 1989 - Sep 1991
      • Jacksonville, FL

  • Geriatric Residential Treatments Systems
    • Jacksonville, FL
    • Geriatric Psychiatric Nurse
      • Jan 1985 - Sep 1989
      • Jacksonville, FL

      Shift Supervisor working with Geriatric mental health clients in a residential setting. Prepared treatment plans with physicians, psychiatrists, and PAs. Administered medications and facilitated group therapy sessions.

  • International Bank for Reconstruction and Development (World Bank)
    • Executive Secretary
      • Jun 1969 - Jun 1975

      Exectuvie Secretary to the West African Division of the Agricultural Projects Department.

Education

  • 1983 - 1985
    Horry-Georgetown Tech
    Nursing
  • 1968 - 1971
    University of Tennessee, Knoxville
    Psychology

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Marketing and Advertising”

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