Experience

• 

  Grainger

  • Chicago, Illinois, United States

  • Senior Manager, Product Information Governance

    • Jan 2023 - Present
    • Chicago, Illinois, United States

• 

  Lighthouse

  • Greater Chicago Area

  • Associate Director

    • Aug 2018 - Jan 2023
    • Greater Chicago Area

    Lighthouse: a leading provider of technology-assisted document review and eDiscovery services Oversee skills development, information management and onboarding for 75-person team of consultants providing eDiscovery information retrieval services.- Developed and implemented programs for service management, personnel management and hiring in order to provide structure and enable stable growth as our team doubled in size within two years.- Created or oversaw 6 separate training programs covering various services and levels of expertise, integrating video recordings, extensive practice exercises and discussion sessions. Approx. 60 new hires successfully onboarded and 10 team members advanced to project leadership roles over a two-year period.- Managed the team’s wiki library numbering hundreds of pages of reference articles; technical writing for user-facing software documentation; company-wide technical integration.

• 

  Codifyd

  • United States
  • Information Services
  • 1 - 100 Employee

  • Professional Services & Training Manager

    • Sep 2012 - Apr 2018

    Codifyd: E-commerce consulting, product content design & build, PIM solutionsManaged data team responsible for designing and building product content used to drive sales on large B2B and B2C e-commerce sites- Acted as project lead on client projects overseeing teams of up to 20 analysts. Define execution requirements, determine technical solutions and workflows, manage deliveries to demanding schedules- Performance management of 10-15 analysts deployed to an average of 15 client projects/year- Created and maintained company-wide training & documentation covering process, software and soft skills; over 120 training and documentation modules/templates - Led process and software training for over 100 internal employees and 50 client partners over 5 years in the US, Canada, the UK, and India- Product manager of proprietary software, managing release schedules, writing user specs for new functionality, and creation of comprehensive user documentation (~75 wiki reference pages)- Based in Mumbai for 3 months to open new office of Indian analysts, serving as sole US representative. Provided general office management and oversaw hiring, training and IT integration for initial set of 20 analysts

  • Information Architect

    • Jul 2010 - Aug 2012

    Created tailor-made product models (taxonomies and faceted search) for use on industrial supply e-commerce websites. Delivered to challenging timelines and demanding client requirements.- In-depth independent research into unfamiliar and technically complex product lines.- Optimal organization of data framework (tens of thousands of products, hundreds of thousands of product characteristics and values) according to company best practices and client feedback.- Led discussions with clients to present research and implement feedback.- Mastery of proprietary data management software.

• 

  H5 Asia Pacific

  • Mumbai Area, India

  • Technical Trainer and Integration Specialist

    • 2009 - 2010
    • Mumbai Area, India

    H5: a leading provider of technology-assisted document review and e-discovery servicesLived and worked in Mumbai as trainer and lead for offshore analyst team- Provided project support and integration assistance for US-led engagements using Mumbai analysts.- Managed skills development program for 25 Mumbai-based analysts covering research, analysis, and specialized processes related to automated document review. - Trained Mumbai teams on expert-level use of proprietary software and drove technical integration across offices.

• 

  H5

  • San Francisco Bay Area

  • Senior Discourse Analyst

    • 2005 - 2009
    • San Francisco Bay Area

    H5: a leading provider of technology-assisted document review and eDiscovery servicesLed teams of linguists and lawyers to create and develop subject matter models used in assessing document relevance over large corpora- As Training Coordinator for 30-member linguist group, oversaw development, delivery and maintenance of approximately 60-70 training and documentation modules. - Played lead role in process optimization for scoping and design practices.- Support role on Tech Team training new internal users, designing user-requested functionality and beta-testing.

• 

  Private EFL companies in Poland

  • Gdansk and Wroclaw, Poland

  • Linguistics and EFL Lecturer

    • 2002 - 2004
    • Gdansk and Wroclaw, Poland

    Lectured in Linguistics and Pronunciation at teacher training college in Gdansk; taught beginning to advanced level English students at private school in Wroclaw.

• 

  Peace Corps, Poland

  • Kraków Area, Poland

  • High School English Teacher

    • 1996 - 1998
    • Kraków Area, Poland

    2 year Peace Corps Volunteer position as full time high school English teacher in small town near Krakow