Experience

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  Sharaf Exchange

  • Dubai, United Arab Emirates

  • Bank Notes and Money Changer cum Customer Service Executive

    • May 2019 - Nov 2021
    • Dubai, United Arab Emirates

    • Increased and retained WPS, WUBS, Cash and Account transfers, Foreign Currency Transactions in accordance with AMLA and CBUAE Rules and Policies.• Review and evaluate Foreign Currencies to be able to give the proper currency exchange rates for customer satisfaction.• Maintaining friendly and professional customer interactions resulting to more transaction number.• Overseeing daily operations to ensure high levels of productivity.• Developing and maintaining courteous and effective working relationships for better working environment.• Droving operational improvements which resulted in savings and improved profit margins.• Maintaining energy and enthusiasm in fast-paced environment.• Establishing rapport with new clients to increase satisfaction and loyalty.• Accurately calculating fees due, interest and change for customer transactions.• Communicating accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.

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  M Lhuillier Financial Services Inc.

  • Philippines
  • Financial Services
  • 700 & Above Employee

  • Branch Manager

    • Jul 2015 - Jan 2019

    • Manages and supervises Branch employees; responsible for day-to-day supervision and leadership.• Prepares financial statements and analysis for branch, Assisting with customer service and satisfaction.• Oversees budget reports, preparation of budgets, and analysis of budgets.• Documents and interprets complicated financial information for branch clients.• Forecasts and plans according to fiscal needs.• Marketing branch within community to attract clients.

  • Assistant Branch Manager

    • Jun 2003 - Jul 2015

    • Shall primarily be the cashier and encoder of the branch.• Act as Branch Manager in the absence of the Branch Manager.• Primarily responsible for the safekeeping of cash and monitoring of denomination for convenience in the cash transactions.• Encode daily prenda, renewal from both ordinary and remtado transactions.• Respond to inquiries regarding lost receipts and takes charges of the reprinting upon presentation of the required supporting documents.• Incharge of paying the proceeds to customers once transaction is complete and reimbursing authorized expenses.• Update computer files on daily transactions.• Generates daily transaction reports.• Responsible for the monitoring of office supplies needed in the cashiering and encoding task.• Keep track of all expenses incurred in the branch

• 

  Nova Motors, Inc.

  • Region II - Cagayan Valley, Philippines

  • Marketing Assistant

    • Sep 2002 - Dec 2002
    • Region II - Cagayan Valley, Philippines

    • Set up and tracked customer surveys for local, regional and national campaigns.• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.• Created pre-season marketing plans to support department and divisional strategies.• Planned and executed internal and external events, such as promotional activity and product showcases.• Compiled product, market and customer data to generate informed sales and profit projections.• Managed workflow between staff, coordinating documents, planning and creative material distribution.• Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.