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Roberto Hermosilla is a seasoned hospitality executive with 20+ years of experience in hotel management, food and beverage, and hospitality operations. He has held various leadership roles, including General Manager at The Lincoln Eatery and Hotel General Manager at Hotel Croydon. Roberto is proficient in multiple languages, including English, Spanish, and French.

Experience

  • Terranova Corporation
    • Miami Beach, Florida, United States
    • General Manager - The Lincoln Eatery
      • Mar 2022 - Present
      • Miami Beach, Florida, United States

      General Manager for The Lincoln EateryReporting to the President. Employee's responsibilities include planning, coordinating, and executing allFood Hall marketing, programing, PR and events. The primary responsibility is to overseeemployees to verify that all policies and procedures are being followed, and to encourageprofessional and personable behavior. Create memorable guest experiences for customersby taking ownership over customer issues and following problems through resolution,maintaining space aesthetics in accordance with company guidelines, and ensuringsatisfactory service level among vendor staff. Manage projects and budget for the year;manage accounts payables / invoicing process. Employee agrees to conduct all businesshereunder in a reputable manner and in conformance with all applicable laws, rules, codesof ethics. Portfolio includes 16 tenants and a rooftop venue with capacity for 250 guests.

    • General Manager
      • Dec 2021 - Mar 2022
      • United States

      Manager of Tryp Hotel by Wyndham- International Dr Orlando Florida La Quinta Suites by Wyndham- Orlando.Run Dual properties 200 rooms operations - lead by example and encourage my team to provide excellent customer service to our guests while maintaining a family style culture based on respect - customer service - passion for the industry- awesome work and overall a great place to demostrare the love and passion we still have for the industry. I manage to create a great work environment where everyone is encouraged and trained to be the best they can be and advance in their career. Loyal - honest and hard working individual look king for a new challenge in the customer service industry.

    • Hotel General Manager- Hotel Croydon
      • Jan 2014 - Dec 2021

    • Code Enforcement
      • Mar 2013 - Feb 2014

  • The Raleigh Hotel
    • The Raleigh Hotel - Miami Beach
    • Food and Beverage Manager
      • Feb 2006 - Feb 2013
      • The Raleigh Hotel - Miami Beach

    • Manager
      • Jun 2003 - Jan 2006

      Manage the daily operation of a busy Lincoln rd restaurant. Hiring and training of staff. Producer of special events and banquets.

    • Banquet Manager
      • Feb 2001 - Jan 2006

    • General Manager Assistant
      • Feb 2000 - Jul 2003

    • Banquet Manager
      • Feb 2001 - Mar 2003

Education

  • Florida Atlantic University
    Certificate, Hospitality and Tourism Management
  • University of the District of Columbia
    BA, Mass Media Television Production
  • 1990 - 1993
    Mariano Galvez University - Guatemala
    Bachellors, Marketing & Publicity
  • Mariano Galvez University
    Marketing & Publicity, BA Publicity

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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