Experience

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  Nielsen

  • Columbia, MD

  • Senior Contracts Analyst

    • Feb 2005 - Present
    • Columbia, MD

    * I draft outgoing Contracts and Amendments for new purchases and renewals of goods and services for the Agency and Advertiser Audio division.* Receive the incoming, endorsed contracts back from the Clients and obtain the necessary counter-signatures and process through our Contract Administration system in order to trigger the completion of the order with the billing and fulfillment teams.* Worked with Sales Support Professionals to help develop a system utilizing Salesforce for the requesting of new contract documentation and track of the progress of the request.* Am a Docusign administrator who can initiate the Docusign process for documents with those Clients who request it.* Maintain and update the document archival system.* Wrote and have kept up to date the department Disaster Preparedness Plan in case of dire emergencies.* Worked with the Legal and Human Resources department for a time as the point person for the North American Compliance and Integrity Team.* Review the impact on Agency clients due to the additional or cancellation of markets surveyed by Nielsen on a quarterly basis.* Support by fellow Contract Associates on the Local Television Team as needed.* Review International Contracts in order to audit and approve the handling of incoming royalty payments from various VAR partners.* Have provided technical assistance and training as necessary to new associates and any current associates with questions and issues.

• 

  Group 1 Software

  • Senior Customer Service Representative

    • Mar 2001 - Feb 2005

    At Group 1 Software, I was responsible for the billing and maintaining of our client's Software Maintenance and Database Renewal costs. I reviewed incoming payments each day and notified Product Fulfillment and Customer Service of the status of the clients' accounts. Each month, I generated the invoices for anywhere from 275 to 425 clients. The process utilized PeopleSoft and Excel in a batch-processing environment. As part of the billing, I had to review the clients' contracts to make sure that the billing was in accordance with the Terms and Conditions of the contract. In addition to billing and payment application, I often audited clients' accounts in the billing system to ensure that payments were posted to the General Ledger correctly and offset properly against the individual account. Another of my job duties was the handling of paper and electronic purchase orders from both private and government sectors. Aside from my monthly billing and accounting duties, I also developed a project file to track the company's Business Partnerships. I developed a presentation that I delivered quarterly to the Board of Directors and Executive Management Team.