Experience

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  Pella Mid-Atlantic, Inc.

  • Beltsville, MD

  • Trade Sales Manager / General Trade Manager

    • Apr 2018 - Present
    • Beltsville, MD

    Deliver top customer service by promptly attending to all customer concerns, providing advanced knowledge of product offerings, and educating customers on product and installation guidelines. Represent company to customers and professional network, engaging in a host of formal and informal networking opportunities to expand new business opportunities. Align all customer quotes and orders with company sales policies and procedures.➢ Continue to shape industry and product knowledge to drive sales and revenue growth as resilient and solution-driven customer advocate.➢ Champion customer billing concerns by communicating all issues with billing department.➢ Collaborate with senior leadership and teams to optimize sales and customer services strategies with organizational goals.

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  StoneMor Partners, L.P.

  • Mid-Atlantic, USA

  • Strategic Manager

    • 2017 - 2018
    • Mid-Atlantic, USA

    Oversaw all location operations, working closely with teams and partners to exceed both company and customer expectations. Generated new sales opportunities by expanding positive community reputations through exceptional customer service initiative. Facilitated cradle-to-grave project management for funeral services, finalizing and orchestrating all details according to customer arrangements.➢ Managed diverse team of staff to perform all key functions to ensure seamless and respectful delivery.

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  Beldon Home Solutions

  • Beltsville, Maryland, United States

  • Branch President / General Manager

    • 2015 - 2017
    • Beltsville, Maryland, United States

    Directed multifaceted fleet logistics for robust Maryland, Virginia, and DC markets, emphasizing customer satisfaction by adapting operations to customer expectations and insights. Oversaw all P&L activities in support of corporate financial health. Led dedicated team of 27 personnel to exceed targeted objectives, providing stretch opportunities and performance feedback to encourage professional growth.➢ Slashed fleet expenses 22% through persistent performance and cost analysis.➢ Reduced marketing expenses by $350K by identifying and forging strategic partnerships with new vendors.

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  Hometown Repair & Remodel

  • Washington D.C. Metro Area

  • Managing Partner

    • 2012 - 2015
    • Washington D.C. Metro Area

    Paved the way for organizational growth by defining strategic and business plans, taking into account overhead costs and P&L to align operations with long-term objectives. Managed budgeting operations for all construction projects, leveraging financial acumen to mobilize funds and resources appropriately. Ensured total compliance with customer, industry, and project requirements.➢ Worked collaboratively with clients and teams to identify project priorities, maintaining transparent communications with all parties to expedite project success within time and budget constraints.➢ Deftly navigated competing demands in rapidly changing environments, providing invaluable industry and project expertise to anticipate and mitigate emerging issues.

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  Long Fence and Home LLLP

  • Washington D.C. Metro Area

  • Regional Manager - Product Development, Repair, Government Marketing & Events

    • 2009 - 2012
    • Washington D.C. Metro Area

    Held a variety of progressive leadership capacities in product, repair, and marketing settings to amplify company rapport with new and existing clients. Reversed several low-performance business units, conducting rigorous performance analysis to identify weaknesses and restructure operations to bridge gaps.➢ Reduced staff attrition 90% by reversing low staff morale through a blend of attentive and proactive leadership strategies.➢ Cultivated growth-driven environment that increased team closing rate by 46%.

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  Black & Decker HHI

  • Michigan, Virginia East to Maine

  • Regional Builder Development Manager

    • 2004 - 2008
    • Michigan, Virginia East to Maine

    Tapped into in-depth sales and business expertise to develop and implement competitive sales strategies, driving multi-brand awareness across Price Pfister, Baldwin Brass, Kwikset, Weiser Lock, and Kichler Lighting. Successfully captured new construction sales by educating regional account executives in best sales, customer service, and product practices.➢ Owned all contract negotiations with national building partners including Toll Brothers, K. Hovnanian, Richmond American, Lennar, NVR, and Ryland.➢ Demonstrated company commitment by consistently exceeding scope of role to assume additional initiatives in marketing, manufacturing, quality control, engineering, and customer service.

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  American Whirlpool

  • United States

  • National Sales Manager

    • 1997 - 1999
    • United States

    Drove entry into new construction segment to grow sales by 28% as independent representative in agency management. Held all P&L responsibility. Lead all new construction market development and sales training for new hires.

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  NIBCO

  • National an Eastern US

  • National Account Manager

    • 1995 - 1997
    • National an Eastern US

    Lowe's NAM- SKU analysis & rationalization leading to 40% increase in sales, P&L, packaging redesign,new product introductions, marketing plan and implementation, new store roll outs, independant representative management.

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  Burns Associates, Inc.

  • Washington D.C. Metro Area

  • Principle / Sales Manager

    • 1984 - 1995
    • Washington D.C. Metro Area

    Lines Represented:Delta FaucetSloanKindredLippertISEDuriron

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  Ferguson Enterprises, Inc.

  • Charlottesville, Virginia Area

  • Operations Manager

    • 1980 - 1984
    • Charlottesville, Virginia Area

    Executive management trainee.Skills training in Warehousing, logistics, inventory control, sales, sales training, purchasing leading to branch operations manager.