Experience

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  Store Space Self Storage

  • Winter Garden, Florida, United States

  • Director of IT

    • Oct 2021 - Sep 2022
    • Winter Garden, Florida, United States

    As an IT Director mange all IT (Information Technology) functions for the U.S. Led a team of IT managers and technicians to manage the company’s technology operations and the implementation of new IT systems and policies. With a solid technical background, responsible for creating and implementing IT policies and systems to meet the company objectives. • Oversee all technology operations (e.g. network security) and evaluate them according to established goals• Devise and establish IT policies and systems to support the implementation of strategies set by upper management• Analyze the business requirements of all departments to determine their technology needs• Purchase efficient and cost-effective technological equipment and software• Inspect the use of technological equipment and software to ensure functionality and efficiency• Identify the need for upgrades, configurations or new systems and report to upper management• Responsible for IT managers and supervisor, technicians, and other professionals to provide guidance.• Responsible for the IT help desk and deskside support for the entire organization• Control budget and report on expenditure• Assist in building relationships with vendors and creating cost-efficient contracts

• 

  Merck AH

  • Austin, Texas Area

  • Assoc. Director

    • Jun 2018 - Mar 2021
    • Austin, Texas Area

    Global Infrastructure Organization (GIO) Lead for Animal Health• Evaluated new analytical technologies for Animal Health manufacturing processes and distribution center.• Supported continuous process and performance improvement for IT infrastructure to be robust, competitiveness.• Maintained Security and compliance for 13 sites in U.S. by improving and aligning processes, controls, and company specifications with established limits.• Manage all IT deskside support service centers, and help desk for Animal Health in the U.S.• Work with my peers within our department to maintain resources allocation expense on budget in a yearly basis.• Provide support for the new acquired sites in Animal Health, and work with the company transition process.• Work with Merger & acquisition team to transfer data to the cloud for the new sites.• Manage IT infrastructure decommissioning for all Animal Health sites in the U.S.• Assure IT infrastructure follow Merck standard and guidelines, plus in compliance with federal and state regulations for all Animal Health sites in the U.S.• Responsible for managing a team of IT Business Partners and/or IT support personal, providing coaching, consulting, and motivation to maximize organizational performance.• Use Remedy as the main tool to manage all call service tickets.• Manage all IT assets for the Americas region using EZPATH/EZAIM as the management tools.

• 

  Merck

  • United States
  • Pharmaceutical Manufacturing
  • 700 & Above Employee

  • Assoc. Dir, Service Delivery/Management

    • Apr 2015 - Mar 2021

    Manage Information Technology (IT) organization for Puerto Rico and Central America Region• Create and manage teams in all sites to accomplish the organization objectives.• Manage, monitor, and evaluate the performance of IT department personnel, with a staff total of 12.• Administer a $3.9 MM budget, including local and corporate project to accomplish company objectives and business strategy. Prepare and maintain IT department budget.• Implement CISCO voice IPT system in Las Piedras, PR and Panama site.• Designed, configured, and implement network infrastructure and desk side support for the new Finance hub site in Costa Rica. Completed ahead of time and within budget, the new finance hub houses 500+ employees.• Lead the Information and communication technology disaster recovery process, for Puerto Rico and Central America• Primary IT contact for buyers, in the sale and shutdown, of Barceloneta chemical plant and Arecibo manufacturing plant in Puerto Rico. Project accomplished as per schedule.

  • Sr.System Analyst

    • Jun 2004 - Apr 2015

    Manage all communication infrastructure (LAN/WAM, wireline/wireless and voice) projects for Puerto Rico Operations, Elkton Virginia and Latin America regions.• Design and implement voice/data communications for manufacturing division (MMD), MMD Commercialization and Human Health.• Provide on going planning to support planned growth in telephones and LAN/WAN environment.• Supervised and trained two personnel to maintain efficiency and department effectiveness• Provided direct support in the event of network outages, service disruptions, and restoration needs.• Administered and maintained systems to include routine and preventative maintenance, software updates, wiring, upgrades, and system-wide updates.• Aligned project priorities with business strategy and objectives• Collaborating with different customers at all levels in the organization• Maintain control of capital budget for projects to assure compliance with objectives and timeline• Applies information security and information assurance policies, principles and practices in the delivery of all IT services.• Started up of all IT infrastructure in a new plant built in Arecibo Puerto Rico Facility.• Lead a major project of fiber installation between two plant sites, successfully completed on time and reducing project cost by 30%.• Implementation of CISCO voice IPT system, LAN switches and router in two facilities located in Puerto Rico and Virginia.• Implementation of data center inner racks for Arecibo and Barceloneta Puerto Rico facilities• Decommissioning of IT infrastructure in four different sites, offices and manufacturing plants, in Puerto Rico and Latin America.

  • SYSTEM ANALYST

    • Mar 1998 - Jun 2004

    Technical professional for Puerto Rico sites• Troubleshooting and maintaining all LAN/WAN and voice equipment• Support to manufacturing projects and plant needs.• Provided End-User technological support for LAN related issues. Coordinated, installed, and maintained computer system administration and local area network administration.• Provided direct support in the event of network outages, service disruptions, and restoration needs. • Designed, configured, and installed a new Data Center for Barceloneta Puerto Rico Chemical plant, completed on time and within budget.• Implementation of wireless system in chemical plant area to provide reliable maintenance to process equipment.• Assure the compliance with the federal and state regulations for the pharmaceutical environment.

• 

  University of Phoenix

  • Professor

    • May 2008 - May 2017

    Educate at a master’s degree level.• Information technology basics course• Management, Operation Management, Project Management, and IT Strategic Management courses• Capstone• Preparing courses, teaching, assigning work, assessing student performance, and organizing examinations