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Robert Russell
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Spanish Limited working proficiency
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Arabic Elementary proficiency
- Account Management
- Customer Service
- Insurance
- Key Account Management
- Customer Satisfaction
- Show all
Bio
Experience
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CompOne Administrators, Inc.
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Okemos, Michigan, United States
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Auto Claims Adjuster
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May 2021 - Present
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Okemos, Michigan, United States
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Account Executive
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Feb 2015 - May 2021
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Farm Bureau Insurance of Michigan
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lansing, michigan
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Auto PIP Claims Adjuster
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Dec 2012 - Feb 2015
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lansing, michigan
Claims adjuster handling over 200 Auto injury claims. Duties consisted of injury claim analysis, budgeting, claims processing, investigation, litigation, phone interviewing, customer service representative and legal representative.Job Experience/Skills-Customer Service-Investigation-Claims Analysis-Telephonic Interviewing-Budget Analysis-Legal Knowledge- Depositions/Litigation process/Settlement Agreements/Trials
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Account Executive
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Jan 2009 - Oct 2012
Primary contact to assigned Key and Managed accounts nationwide. Served as an integral part of a market segment team. Managed client expectations and service commitments. Proactively identified and resolved client issues with internal and external business partners. Developed and executed account plans, executive summaries and stewardship reports. Provided client management reporting in accordance with service agreements. Assisted in client training and development. Built and managed local and regional level relationships and assisted in developing national relationships.
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Auto-Owners Insurance
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Lansing, Michigan Area
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Auto PIP Claims Adjuster
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Dec 2006 - Dec 2008
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Lansing, Michigan Area
Claims adjuster handling over 300 Auto injury claims. Duties consisted of injury claim analysis, budgeting, claims processing, phone interviewing, customer service representative and legal representative.Job Experience/Skills-Customer Service-Telephonic Interviewing-Budget Analysis-Legal Knowledge- Depositions/Settlement Agreements/Trials
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Education
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2005 - 2006Northwood University
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services -
2004 - 2006
Lansing Community College
Associate's degree
Suggested Services
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Industry Focus. “Insurance”
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